Patient Access Representative

Memorial Hospital - Hixson; Chattanooga (TN); On-site; USD 22,000 - 31,000; Full time

Job summary

Memorial Hospital - Hixson is seeking a Patient Access Representative to handle patient registration and admitting across assigned access areas, including the Emergency Department and main registration. You will verify demographics and insurance, support scheduling, and ensure accurate documentation in the EHR to facilitate timely access to care.

The role emphasizes accuracy, exceptional customer service, and adherence to privacy and regulatory requirements while collaborating with care teams

Qualifications

• High school diploma or GED required upon hire.
• 1 year healthcare exposure or related experience preferred.

Responsibilities

• Register patients across access points with accurate demographics and insurance.
• Scan, index, and manage patient documents in the EHR.
• Explain financial responsibilities and collect payments at service time.
• Schedule and manage patient appointments to support timely care access.
• Resolve routine registration and insurance discrepancies; escalate complex issues.
• Provide patient-facing support via phone and other approved channels.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalated complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required:

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

CommonSpirit Memorial is an award-winning, not-for-profit, faith-based health care organization dedicated to the healing ministry of Jesus Christ. Founded by the Sisters of Charity of Nazareth, we offer a comprehensive continuum of care, from preventative and primary care to acute hospital services specializing in cancer, cardiac, neuroscience, stroke, and orthopedic services. Our commitment to excellence has earned us top prestigious recognition repeatedly from U.S. News and World Report, PINC AI, CMS, Healthgrades, Leapfrog, and most recently as one of the Best Places to Work in Tennessee. We are proud to serve Southeast Tennessee and Northwest Georgia with the expertise of 4,700 employees and nearly 500 affiliated physicians.

Pay Range

$15.67 - $22.14 /hour