Patient Access Representative

CommonSpirit Health; Berea (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Saint Joseph Berea is seeking a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation.

You will communicate with patients and families to support a positive experience, ensure accuracy, uphold privacy and regulatory requirements, and

Qualifications

• High school diploma or GED required.
• Healthcare or patient access experience preferred.
• Knowledge of health insurance payers and real-time eligibility verification.

Responsibilities

• Register patients across access points with accurate demographics.
• Verify insurance eligibility and benefits; document in EHR.
• Scan, index, and manage patient documents.
• Explain patient financial responsibilities and collect payments when appropriate.
• Schedule and adjust patient appointments to support timely access.
• Provide patient-facing support via phone and other channels.

Skills

Accuracy

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will perform patient registration and admitting across assigned hospital access areas, which may include the Emergency Department, main registration, and admitting.

Every day you will gather, verify, and update demographic, insurance, and account information in multiple systems for registration, scheduling, and documentation, identify and elevate discrepancies or complex scenarios, support workflow during high-volume periods, and work with the care team, patients, and families to support a positive experience.

To be successful in this role, you will bring accuracy, strong customer service, and accountability for relationship-based care, our mission and values, and privacy and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to eliminate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You’ll Work

Welcome to Saint Joseph Berea, a not-for-profit, faith-based hospital established in 1898 on the grounds of Berea College. Saint Joseph Berea serves as a 25-bed critical access hospital and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.