Patient Access Representative

CommonSpirit Health; Berea (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Saint Joseph Berea is seeking an admissions/front desk professional to perform patient registration and support access to care. You will verify demographics, insurance eligibility, and accurately document information in the electronic health record across multiple access points.

This role involves handling scheduling, patient inquiries, and discussing financial responsibilities with patients to ensure a smooth patient experience.

Qualifications

• High school diploma or GED required at hire.
• Preferred: 1 year of customer service experience.

Responsibilities

• Perform patient registration across access points including ED, main registration, and admitting.
• Verify demographics, insurance eligibility, and collect and document information in the EHR.
• Support scheduling, appointments, and timely access to care.
• Communicate with patients about financial responsibilities and collect payments when appropriate.
• Identify and escalate routine discrepancies in registration, insurance, or encounter data.
• Provide patient-facing support via phone and other approved channels.

Skills

Customer service

Education

High School Graduate

High School GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire

Preferred

• 1 year of customer service experience

Where You'll Work

Welcome to Saint Joseph Berea, a not-for-profit, faith-based hospital established in 1898 on the grounds of Berea College. Saint Joseph Berea serves as a 25-bed critical access hospital and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).

CHI Saint Joseph Health is part of CommonSpirit Health, a non‑profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.