Patient Access Representative

Phase2 Technology; Austin (TX); On-site; USD 34,650 - 42,350; Full time

Job summary

Phase2 Technology is looking for a Patient Access Representative to ensure an efficient registration and scheduling process at Dell Medical School in Austin, TX. The role includes gathering patient information, confirming insurance details, and providing exceptional customer service in a multi-channel environment.

The ideal candidate will have a High School Diploma or GED and at least 2 years of related experience. The position is critical for maintaining HIPAA compliance and enhancing patient interactions.

Qualifications

• High School Diploma/GED.
• 2 years of experience in patient registration or scheduling.

Responsibilities

• Assist patients with check-in for appointments.
• Schedule patient follow-up appointments and coordinate rescheduling.
• Perform insurance verification and ensure accurate coverage details.
• Answer calls and direct patients appropriately.

Job description

Patient Access Representative

Hiring Department: Dell Medical School

Location: Austin, TX

Job Details:

Purpose

The Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.

Responsibilities

Patient Registration & Check-In

• Assists patients with check‑in for appointments, procedures, and diagnostic imaging.
• Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.
• Validates insurance cards and confirms payer information in the system.
• Obtains and processes medical records requests following organizational policies.

Scheduling & Appointment Management

• Schedules patient follow‑up appointments and coordinates rescheduling as needed.
• Confirms upcoming appointments and manages cancellations promptly.
• Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.

Insurance & Financial Transactions

• Performs insurance verification and ensures coverage details are accurate.
• Reviews and collects copayments and outstanding balances at the time of service.
• Assists patients with payment arrangements or provides resources for alternative payment solutions.

Customer Service & Communication

• Answers incoming calls and directs patients to the appropriate department or resource.
• Provides timely assistance to patients via multi‑channel communication (phone, email, chat, web).
• Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.

Required Qualifications

• High School Diploma/GED
• 2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.

Relevant education or experience may be substituted as appropriate.

Preferred Qualifications

• Associate’s Degree in Healthcare Administration or related field.
• 3 year(s) of experience in a multi‑specialty or integrated healthcare setting.
• Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).

Salary

$38,500+ depending on qualifications.

Working Environment / Equipment

Standard office equipment; repetitive use of a keyboard; may be exposed to communicable diseases, blood‑borne pathogens, ionizing and non‑ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV
• 3 work references with contact information (at least one from a supervisor)
• Letter of interest

Employment Eligibility and Related Information

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility: Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks: A criminal history background check will be required for finalists under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify

The University of Texas at Austin uses E‑Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E‑Verify is 854197.