Patient Access Representative

Emory Healthcare; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

Student Loan Repayment Assistance

Wellness incentives

Job summary

Emory Healthcare is seeking a Patient Access Rep II in Atlanta, GA. This position requires at least two years of healthcare or customer service experience, alongside a high school diploma or equivalent. The role focuses on assisting with patient registration activities and ensuring compliance with all financial and insurance requirements. Ideal candidates have excellent communication skills and typing proficiency. Emory offers comprehensive health benefits, mentorship, and a supportive environment.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of healthcare or customer service experience preferred.
• Knowledge of Medicare and Medicaid is beneficial.

Responsibilities

• Assist in coordinating patient registration activities.
• Ensure insurance requirements are met prior to services.
• Maintain knowledge of multiple department system applications.

Skills

Healthcare knowledge

Customer service experience

Communication skills

Typing skills (35 wpm)

Education

High school diploma or equivalent

Associate or bachelor's degree

Certified Healthcare Access Associate (CHAA)

Job description

Overview

Be inspired. Be valued. Belong. At Emory Healthcare

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, leadership programs
• And more

Description

Responsibilities

• A Patient Access Rep II will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department.
• A Patient Access Rep II prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital. Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due.
• Maintain a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
• Maintains knowledge of multiple department system applications utilized by Patient Access. Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines.
• Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare).

Minimum Qualifications

• High school diploma or equivalent.
• Must have at least 2 years healthcare related or customer service experience. Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• Associate or bachelor's degree may be accepted in lieu of experience.
• Certified Healthcare Access Associate (CHAA) preferred. Typing skills with a minimum of 35 wpm and good communication skills.

Physical Requirements

Medium, Max 25 lbs: up to 25 lbs, 0‑33% of the work day (occasionally); 11‑25 lbs, 34‑66% of the workday (frequently); 01‑10 lbs, 67‑100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood‑borne pathogen exposure, Bio‑hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.