Patient Access Representative

PT Solutions; Atlanta (GA); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation with monthly/

Professional development

Career progression

Paid Time Off (PTO) & Sick Leave or E/

Job summary

PT Solutions is seeking a Patient Access Representative to coordinate referrals and scheduling across clinics within a regional support model. You will deliver a high-quality, patient-first experience while ensuring accurate patient and insurance data and HIPAA compliance.

This 100% remote role supports the Wellstar partnership in the Atlanta Metro area, with Mon-Fri 10am-7pm ET, and offers incentives, PTO, and professional development opportunities within a nationwide physical therapy practice.

Qualifications

• Requires High School diploma or GED.
• 1–2 years in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Responsibilities

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end with accurate patient, insurance, and documentation details.
• Communicate scheduling updates, cancellations, and missing information with patients and teams.
• Document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure HIPAA compliance, insurance workflows, and documentation standards.

Skills

Communication

Collaboration

Customer Service

Multitasking

Attention to Detail

EMR Scheduling

Microsoft Office

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

Job Overview & Responsibilities

Why Join PT Solutions?At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Access Representative, you’ll play a vital role in delivering an exceptional patient experience by coordinating referrals and scheduling across a group of clinics within a regional support model. In this fast-paced, high-impact role, you’ll ensure seamless appointment booking, accurate referral processing, and consistent execution of best-practice workflows.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity.

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities as a Patient Access Representative

• Schedule patient appointments across clinics based on provider availability, patient needs, and location.
• Manage referrals end-to-end, ensuring accurate patient, insurance, and documentation details.
• Communicate proactively with patients and teams about scheduling updates, cancellations, and missing information.
• Deliver a high-quality, patient-first experience while assisting with questions and providing support.
• Accurately document scheduling activity and coordinate with internal teams to resolve issues.
• Ensure compliance with HIPAA, insurance workflows, and documentation standards.
• Collaborate with clinic and regional teams while contributing ideas to improve processes and patient access.

Qualifications & Pay Range

Required Skills & Abilities

• Strong communication, collaboration, and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong problem solving and adaptability skills.
• Proficiency in Microsoft Office and comfort using EMR and scheduling platforms.
• Professional, empathetic, and patient-centered approach.

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).

• 1–2 years of experience in healthcare scheduling, patient access, or customer service preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.

Schedule

• Full Time: Mon-Fri (10am-7pm ET)
• 100% remote position supporting our Wellstar partnership in the Atlanta Metro area

Compensation

• Pay Range: $19-$20/hr plus monthly incentive
• (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

A Top Workplace

At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!