Patient Access Rep - UH Patient Access FED - University Hospital

USA Health Systems; Mobile (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

USA Health in Mobile, AL seeks a part-time hospital clerical worker to support patient intake and billing processes. The role involves accurate input into the HIS, maintaining confidentiality, and handling routine clerical tasks across admissions and patient communications.

The position requires a High School Diploma and at least 1 year of clerical experience. Strong MS Office skills and attention to detail are essential for daily responsibilities and patient interactions.

Qualifications

• High School Diploma or equivalent and 1 year general clerical experience required.
• Comparable combination of education and experience may substitute for the above requirements.

Responsibilities

• Abides by compliance requirements and policies with ethical conduct.
• Maintains patient confidentiality and follows hospital policies.
• Input patient information into HIS; follow up for missing data.
• Explain payment policies; review accounts for old debts; collect payments.
• Process receipts and manage funds.
• Use insurance information to ensure correct third party data entry.
• Perform general clerical duties: answer phones; maintain files.
• Complete admission/registration forms and obtain required signatures.
• Obtain social, financial and personal data by interview or phone.
• Obtain copies of insurance and patient ID cards.
• Distribute mandated information to patients.
• Follow established downtime procedures.
• Communicate with physicians, patients, families, and staff in person or by phone.
• Adhere to Infection Control and Safety standards.
• Complete mandatory HealthStream courses as assigned.
• Require minimal supervision to safely perform essential functions.
• Operate printer, fax, copiers; handle paper/forms up to 25 lbs.
• Attend schedule and overtime as defined.
• Cooperate and help others to improve department performance.
• Complete all department, educational and hospital requirements.
• Regular attendance and adherence to schedule.
• Related duties as assigned.

Skills

Compassion

Communication skills

Clerical skills

MS Office

Typing

Education

High School Diploma

Job description

Overview

USA Health is Transforming Medicine along the Gulf Coast to care for the unique needs of our community. USA Health is changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community.

Responsibilities

• Abides by and enforces all compliance requirements and policies and performs these responsibilities in an ethical manner consistent with the organization's values
• Adheres to all applicable hospital policies and procedures including those pertaining to patient confidentiality
• Responsible for Inputing accurate patient information into HIS system and follows up for missing data
• Explains payment policies, reviews accounts for old debts, and collects payments
• Collects and receipts monies
• Utilizes supportive insurance information to ensure entry of correct third party data
• Performs general clerical duties including answering phones and maintaining files
• Completes all admission/registration, legal, financial, and medical forms and obtains required signatures
• Obtains social, financial, and personal data by personal interview or by telephone
• Obtains copies of insurance and patient ID cards
• Distributes and explains state and federally mandated information to patients
• Follows established downtime procedures
• Communicates and uses appropriate customer relations skills with physicians, patients, families, health care team and staff in person and via the telephone and responds to overhead pages
• Adheres to Infection Control and Standard Precautions procedures/policies
• Responsible for completing mandatory HealthStream Courses as assigned
• Requires minimal supervision to safely perform essential functions
• Operates printer, fax, copiers, and installs paper/forms weighing up to 25 lbs.
• Accepts and completes all duties positively and without conflict
• Cooperates, helps others and improves the performance of the department
• Completes all mandatory department, educational and hospital requirements
• Adheres to current Infection Control and Safety Standards
• Regular and prompt attendance
• Ability to work schedule as defined and overtime as required
• Related duties as assigned

Additional Information

Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits.

Qualifications

• High School Diploma or equivalent and 1 year general clerical experience Required
• Comparable combination of education and experience may substitute for the above requirements.

Knowledge, Skills, and Abilities

• This role requires compassion and excellent communication skills HighThis role requires compassion and excellent communication skills High
• General Clerical skills including ability to use a fax machine, copier, conference phones, etc. MediumGeneral Clerical skills including ability to use a fax machine, copier, conference phones, etc. Medium
• Organizational skills with attention to detail HighOrganizational skills with attention to detail High
• Microsoft Office technology, Word, Excel, Outlook MediumMicrosoft Office technology, Word, Excel, Outlook Medium
• Typing/Keyboarding MediumTyping/Keyboarding Medium