Patient Access Rep - PRN Miami County Clinics

The University of Kansas Health System; Kansas; On-site; USD 21,000 - 30,000; Part time

Job summary

The University of Kansas Health System is seeking a flexible PRN Patient Access Representative to support all three Miami County Clinic locations in Louisburg, KS.

You will greet patients, verify information, schedule appointments, collect co-pays, enter data in the EMR, and coordinate with nursing and billing staff to ensure smooth patient flow.

This PRN role may include weekend coverage and holiday support, with opportunities to work across multiple clinics.

Qualifications

• High School Graduate
• Previous Related Experience
• Preferred Education and Experience includes Previous Healthcare Experience

Responsibilities

• Greets customers in prompt, courteous manner and manages front desk tasks.
• Verifies patient information, collects co-pays, and updates patient records.
• Schedules and cancels appointments; conducts appointment reminder calls; routes calls as needed.
• Maintains EMR data entry for patient information and coordinates with healthcare staff.
• Ensures clean and organized front desk and waiting area.

Education

High School Graduate

Job description

Patient Access Rep - PRN Miami County Clinics

Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.

Responsibilities

Job Summary

Job ID: R-58997 Site Location: Louisburg Medical Pavilion

Position Summary / Career Interest: Flexible PRN Schedule – Multiple Clinic Locations in Miami County. Looking for flexibility and variety in your workday? Join our team in a PRN (as-needed) role supporting all three Miami County Clinic locations! Enjoy opportunities to work Monday through Friday, 8:00 AM – 4:30 PM, with additional opportunities for Saturday coverage. We're especially interested in dependable, flexible candidates who are available to provide coverage during the holiday season and help keep our clinics running smoothly when our teams need extra support! Responsible for completion of front office tasks ensuring smooth and efficient patient flow and quality customer service. Tasks include greeting patients, verifying and updating patient information, scheduling and cancelling patient appointments, completing appointment reminder calls, answering phone, routing phone calls, collecting account copays and outstanding account balances, balancing of collected payments, reconciliation of appointments, and filing/scanning/copying documents and/or forms.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Previous Related Experience

Preferred Education and Experience

• Previous Healthcare Experience

We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

The main reason I love coming to work is because of the amazing team. We promote a nursing culture that encourages kindness and teamwork, and I absolutely love that about our hospital. – Riley Ferree, RN

Our robust medical, dental and vision package allows you to choose options that are best for your family. We offer life, disability, and accident insurance plus voluntary offerings such as critical illness insurance and identity theft protection.

Giving back

In addition to the quality healthcare we provide, we have opportunities to serve externally in our community in activities throughout the year.

Team-based culture

At the health system, we are a team. If you are highly skilled and motivated but don’t want to work in an “everyone for themselves” culture like many academic institutions have, this is your place.

Support and Resources

We have a comprehensive wellness program with resources to support your physical, mental, and emotional health. Our new Employee Assistance Program (EAP) includes free counseling sessions and legal advice options.

Tuition Reimbursement

We offer tuition reimbursement for formal education credits.

401(a)

We offer a retirement savings plan with an employer contribute.

Success Profile

What makes a successful Nurse at The University of Kansas Health System? Review the traits we’re looking for and see if you have the right combination.

• Acccountable to Team
• Takes Initiative
• Possesses Integrity
• Desire to Grow & Develop

Our Culture

• Work with a team that supports you, in a place where you will feel you belong and will make a difference. We empower staff to put the patient first in all things – even beyond clinical care. We value people.
• Driven to serve: Every employee makes an impact, regardless of your role – no matter if you’re in scheduling, facilities or clinical staff. We know that each step of the process ultimately impacts the patient.
• Our leadership is approachable, open-minded, and adaptable to challenges in healthcare.
• We demonstrate values proudly and consistently. Values such as diversity and inclusion are important to our staff; there is a desire to see this reflected by the health system internally and externally.
• Even though we are a large organization, our employees feel the health system’s resources, culture and commitment to quality allow them to provide exceptional care for patients.
• Our health system welcomes patients and cases that other hospitals cannot. This represents our commitment to care and our passion to challenge ourselves and be the best.
• We are a true healthcare leader in the region, rooted in experience and excellence.
• We offer unique opportunities for professional development, as well as convenient pathways for onsite continuing education among healthcare professionals and staff – from GED to CEUs.
• We make a difference in our communities by improving the health and lives of our patients.
• We also support our communities through Health System Employees Reaching Out events.