Patient Access Rep - Primary Care - PRN

Tamarack Health; Hayward (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading health care provider is seeking a Patient Access Representative for their Primary Care department in Wisconsin. This entry-level position involves performing admission functions, verifying patient information and insurance eligibility, and supporting patient interactions and record-keeping. Strong communication skills and a high school diploma are preferred for this role.

Qualifications

• High school graduate or equivalent preferred.
• Some administrative/clerical experience preferred.

Responsibilities

• Performs admission functions for all patients.
• Responsible for verifying insurance eligibility and assisting patients.
• Schedules appointments and handles referrals.

Skills

Communication

Verbal Skills

Clerical Skills

Education

High school diploma or equivalent

Job description

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The Patient Access Representative is responsible for the admission functions of all patients. These responsibilities include obtaining and verifying patient information, verifying insurance eligibility, and obtaining signatures on general consent. The Patient Access Representative has excellent verbal and written communication skills to correspond with all patients and staff in person and over the phone.

Responsibilities/Duties

• Performs admission functions for all patients.
• Responsible for admissions and outpatient procedures and verifying insurance eligibility.
• Responsible for interviewing patients or their representative, where admission is unscheduled, for personal information or verifying information already on file, including emergency numbers and insurance information.
• Responsible for obtaining signatures on general consent.
• Provides information to the patient/representative about billing, complaint process, patient rights, HIPPA and visiting hours. Distributes organization literature.
• Responsible for collection of payments, recording, and forwarding to Patient Financial Services.
• Refers patient to the Patient Financial Counselor when financial arrangements need to be made.
• Answers the phone and communicates information to the appropriate person.
• Maintains supplies in a neat and orderly environment.
• Supports the orientation and onboarding of new employees.
• Other duties as assigned.
  
  

Specific to the Clinic Setting

• Schedules appointments and handles all referrals.
• Monitor providers' schedules.
• Addresses any pre-appointment communications.
  
  

Education/Experience

• High school graduate or equivalent preferred
• Some administrative/clerical experience preferred

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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