Patient Access Rep New! PCMG Patient Access | Full-Time | Gilbert ...Read More Quick Apply! PCM[...]

Phoenix Children's Hospital, Inc.; Gilbert (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dedicated team at a leading pediatric health system where you can make a difference in the lives of children and families. As a Patient Access Representative, you'll be the first point of contact, ensuring that patients receive exceptional service and support. This role involves efficient registration, collecting necessary documentation, and verifying insurance coverage. You'll collaborate with healthcare professionals to promote a positive experience for families. If you're passionate about healthcare and customer service, this is an exciting opportunity to contribute to a mission-driven organization that values innovation and exceptional care.

Qualifications

• 1 year of related office or retail experience with direct customer contact.
• Knowledge of HIPAA privacy laws and ICD-9/CPT codes.

Responsibilities

• Efficiently register patients and collect co-pay amounts.
• Maintain accurate documentation and respond to patient inquiries.

Skills

Effective verbal communication

Customer service skills

Knowledge of Medical Terminology

Spanish language proficiency

Education

High school diploma or equivalent

Associate's Degree in Healthcare or Business

Tools

Electronic Medical Record (EMR)

AMPFM/Misys or HIS platform

Job description

Location: Gilbert

Shift: Mon-Fri, Days, 8:30am-6pm

Posting #: 930788

Employee Type: Full-Time

Position Summary

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's Hospital. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
  
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
  
• Courteously answers the telephone and answers all questions in a timely manner.
  
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
  
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
  
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for PCH.
  
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
  
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
  
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
  
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable

Apply for this position?

First Name *

Last Name *

Phone *

Email Address *

Good News! Your email account already has already been registered. Provide your password for quicker access.

Password * You must login to continue!
Forgot your password? - You may click here to reset it.

Resume Upload *

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pagesshould be exported as PDF before uploading

Select file... drop files here to upload or drag your file to this box

Who referred you * Which department do they work in? Do you know their phone number/email?

Position Qualifications

Apply for this position?

First Name * Last Name * Phone * Email Address *

Good News! Your email account already has already been registered. Provide your password for quicker access.

Password * You must login to continue!
Forgot your password? - You may click here to reset it. Resume Upload *

Note, ONLY 1 attachment will be visible to system per applicant for all applications per active profile. When you upload your resume, our system will attempt to update your profile here, which may overwrite previously completed fields. The attached file is accepted as the resume. It is also allowable to combine both the resume (positioned first in the file) followed by a cover letter into the one file attachment.
Please upload a PDF or DOCX version of your resume. Resumes created in Mac Pagesshould be exported as PDF before uploading

Select file... drop files here to upload or drag your file to this box Are you a current or former employee? * No Current Employee Former Employee PCHNetworkID: PCHPassword: SSN: -- DOB: × Desired pay? How did you hear about this position? Who referred you * Which department do they work in? Do you know their phone number/email?

Position Qualifications

Please review the following qualifications and specify whether you meet each of the requirements listed.

Education

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. High school diploma or equivalent.
Required Yes No 2. Associate's Degree in Healthcare, Business or related field.
Preferred Yes No

Experience

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. 1 year of related office or retail experience including direct customer contact and service, or equivalent combination of education and experience
Required Yes No 2. Electronic Medical Record (EMR) experience.
Preferred Yes No 3. AMPFM, Misys, or HIS platform experience.
Preferred Yes No

Special Skills

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. Effective verbal and written communication skills, professional demeanor, team player with a customer-focused attitude.
Required Yes No 2. Knowledge of Medical Terminology and ICD-9/CPT codes and an understanding of HIPAA privacy laws.
Preferred Yes No 3. Ability to speak and write Spanish.
Preferred Yes No 4. Follow any payer or governmental requirement as required by organization.
Required Yes No

Additional Requirements

Do you meet this requirement or have the ability to obtain it
within the timeframe listed in the requirement? 1. Current BLS certification for Healthcare Provider from the American Heart Association.
Preferred Yes No

Physical Requirements & Occupational Exposure/Risk Potential

1. Physical Requirement - Climbing -Occasionally 2. Physical Requirement - Feeling (sensing textures and temperatures) -Occasionally 3. Physical Requirement - Fine Motor Skills (pinching, gripping, etc) -Occasionally 4. Physical Requirement - Hearing -Frequently 5. Physical Requirement - Pushing/pulling -Occasionally 6. Physical Requirement - Reaching -Occasionally 7. Physical Requirement - Sitting -Frequently 8. Physical Requirement - Standing -Occasionally 9. Physical Requirement - Stooping/crouching/kneeling/crawling -Occasionally 10. Physical Requirement - Talking -Frequently 11. Physical Requirement - Tasting/smelling -Occasionally 12. Physical Requirement - Walking -Frequently 13. Physical Requirement - Near Vision -Occasionally 14. Physical Requirement - Far Vision -Occasionally 15. Physical Requirement - Color Discrimination -Occasionally 16. Physical Requirement - Use of keyboard, mouse and/or computer equipment -Constantly 17. Physical Requirement - Lift up to 35 pounds without assistance -Occasionally 18. Physical Requirement - Lift more than 35 pounds without assistance -Occasionally 19. Occupational Exposure/Risk Potential - Inside office environment -Applicable I have reviewed the qualifications, physical requirementsand occupational exposure/risk potential for this position and wish to apply I Agree