Patient Access Rep, Marshall Medical Centers North, Outpatient, Part time, Shift varies

Huntsville Hospital; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Marshall Medical Centers in Alabama is seeking a Patient Access Clerk responsible for verifying patient demographics and insurance to support accurate billing and effective communication with patients. Key duties include obtaining pre-certs, coordinating with billing, collecting co-pays, directing patients, and ensuring compliance with department procedures.

The role emphasizes customer service, accurate data entry, and teamwork within a hospital setting.

Qualifications

• Education: high school diploma or GED preferred.
• Experience: healthcare environment and/or customer service experience preferred.
• Proficiencies: computers and MS Word/Excel/Outlook; money management; clear, caring communication.

Responsibilities

• Verify demographic and insurance information for accurate billing.
• Obtain pre-authorizations for scheduled procedures.
• Collect co-pays, deductibles, and deposits.
• Direct and escort patients to designated locations.
• Provide billing and payment information assistance.
• Oversee cashier responsibilities and posting of payments.

Skills

customer service

Microsoft Word

Excel

Outlook

communication

data entry

Education

High school diploma or GED

Tools

None

Job description

A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Primary Responsibilities

• Verifying Demographic patient information including address, phone number, insurance
• Obtaining pre-certs and insurance authorizations for scheduled procedures
• Collection of co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Provides a resource for billing and payment inquires
• Oversees cashier responsibilities in posting payments and creating deposits facility specific
• Maintains accuracy through provided vendor service and department policy
• Complete all required annual competencies
• Adheres to Hospital procedure in regards to requirements for outpatient orders
• Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff

Qualifications

Education preferred: A high school diploma or GED.

Experience: Prior experience in the healthcare environment and/or customer service is preferred.

Additional skills/abilities: A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

About Us

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.