Patient Access Rep, Marshall Medical Centers North, ER, Full time, 1st Shift

Huntsville Hospital; Guntersville Shores (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Marshall Medical Centers, affiliated with the Huntsville Hospital Health System, seeks a Patient Access Clerk to verify patient demographics and insurance, obtain pre-certifications, and collect payments. You will guide patients and visitors and support billing inquiries with accuracy and courtesy.

The role emphasizes clear communication, adherence to procedures, and collaboration with nursing and clinical staff to ensure smooth admissions and service delivery.

Qualifications

• A high school diploma or GED is preferred, but not required.
• Healthcare environment and/or customer service experience preferred.
• Working knowledge of computers and MS Office applications.
• This role requires clear, professional, and caring communication.

Responsibilities

• Verify demographic information including address, phone, and insurance.
• Obtain pre-certifications and insurance authorizations for procedures.
• Collect co-pays, deductibles, and deposits.
• Direct and escort patients and visitors to designated locations.
• Serve as a resource for billing and payment inquiries.
• Oversee cashier duties in posting payments and deposits (facility specific).
• Maintain accuracy per vendor services and department policies.
• Complete required annual competencies.
• Follow hospital procedures for outpatient orders.
• Obtain room assignments and relay admissions to nursing/clinical staff.

Skills

Customer service

Communication

Critical thinking

Problem solving

Education

High school diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Job description

The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Position Summary:

A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.

Primary Responsibilities

• Verifying Demographic patient information including address, phone number, insurance
• Obtaining pre-certs and insurance authorizations for scheduled procedures
• Collection of co-pays, deductibles, and deposits
• Directing and escorting patients and visitors to designated locations
• Provides a resource for billing and payment inquires
• Oversees cashier responsibilities in posting payments and creating deposits facility specific
• Maintains accuracy through provided vendor service and department policy
• Complete all required annual competencies
• Adheres to Hospital procedure in regards to requirements for outpatient orders
• Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff

Qualifications

A high school diploma or GED is preferred, but not required. Prior experience in the healthcare environment and/or customer service is preferred. A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary as well as money management skills. This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

About Us

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.