Patient Access Rep in Olathe - Full Time, Part Time & PRN

The University of Kansas Health System; Lenexa (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Access Representative to join their team. This role is vital as you will be the first point of contact for patients, providing exceptional customer service and ensuring accurate patient information is collected. You will manage appointment scheduling, handle financial communications, and maintain a welcoming environment. This position offers a variety of schedules across multiple clinics, making it an excellent opportunity for those looking to make a difference in patient care while enjoying flexibility in their work-life balance. If you are passionate about healthcare and have strong communication skills, this role is perfect for you.

Qualifications

• High school graduate with previous experience in customer service or healthcare.
• Strong communication and detail-oriented skills are essential.

Responsibilities

• Greet patients and visitors, ensuring excellent customer service.
• Verify patient information and manage appointment scheduling efficiently.
• Collect co-pays and maintain accurate patient records.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

High School Diploma

GED

Tools

Electronic Medical Record (EMR) System

Appointment Scheduling System

Job description

Position Title: Patient Access Rep in Olathe - Full Time, Part Time & PRN

Olathe Medical Center Main Hospital 20333 W. 151st St.

Position Summary / Career Interest: Proposed Schedules: Variety of Schedules available for Full Time, Part Time and PRN positions in various clinics across the Olathe area.

The Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors, and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions:

• Greets customers in a prompt, courteous, and helpful manner.
• Verifies patient information and assures that patients complete and sign appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in the computer system both accurately and in a timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows 'No-Show' procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete messages including all necessary triage information or routes/transfers calls to appropriate staff member. Efficiently distributes information to nursing and medical support staff accurately and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointments and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience:

• High School Graduate
• Previous Related Experience
• Proof of High School Diploma or GED Required for all applicants

Preferred Education and Experience:

• Previous Healthcare Experience