Patient Access Rep in Miami County - Full Time, Part Time & PRN

The University of Kansas Hospital; Paola (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks a Patient Access Representative to join their team in Paola, Kansas. This role is pivotal as the first point of contact for patients, ensuring a welcoming and efficient experience. You'll be responsible for greeting customers, verifying information, scheduling appointments, and maintaining accurate records. The position offers a variety of schedules, including full-time, part-time, and PRN options, allowing flexibility in your work-life balance. If you thrive in a dynamic environment and are passionate about providing exceptional service, this opportunity is perfect for you.

Qualifications

• High School Graduate with previous related experience required.
• Healthcare experience preferred but not mandatory.

Responsibilities

• Greet patients and visitors, ensuring excellent customer service.
• Verify patient information and maintain accurate records.
• Schedule appointments and handle financial transactions.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Electronic Medical Record (EMR) System

Job description

Patient Access Rep in Miami County - Full Time, Part Time & PRN

Our nurses are leaders and decision makers, working closely with physicians to provide the best care and most advanced treatments. On our team, you’ll work in an environment of respect and professionalism, and you’ll have the support to advance your nursing career in the direction you choose. Find out more about the wide variety of opportunities for nurses at The University of Kansas Health System.

Responsibilities

Job Summary

Job ID: R-41053 Location: Paola, Kansas

Position Summary / Career Interest:

Proposed Schedules: Variety of Schedules available for Full Time, Part Time and PRN positions in various clinics near Miami County Medical Center, Paola, Kansas and Louisburg, Kansas. Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors, and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities and Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate
• Previous Related Experience
• Proof of High School Diploma or GED Required for all applicants

Preferred Education and Experience

• Previous Healthcare Experience