Patient Access Rep II - (Job Number: 721846)

UT Southwestern Medical Center; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Patient Access Representative II to join their team. This role involves interacting with patients to perform front office operations in a compassionate manner. You'll handle patient registrations, verify insurance, and ensure excellent customer service. This position offers career advancement opportunities based on performance, making it a great fit for individuals seeking growth in a supportive environment. If you're passionate about healthcare and customer service, this could be the perfect opportunity for you!

Qualifications

• 2-4 years of customer service experience preferred.
• 3 years of clinical/medical office experience preferred.

Responsibilities

• Pre-register and register patients for services and procedures.
• Collect co-payments, deductibles, and balances.
• Inform patients of visit status during delays.

Skills

Effective communication skills

Customer service excellence

Problem-solving skills

Multitasking ability

Basic computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Patient Access Rep II - (Job Number: 721846)

Pay: Competitive

Employment type: Other

Job Description

• Req#: 299336

Summary

The Patient Access Representative II interacts with patients via phone and in person to perform moderately complex front office operations in a hospital or clinic. They maintain a compassionate attitude, support UT Southwestern operations, and may need to travel. This role offers career advancement based on performance.

Experience and Education

• High school diploma or GED required
• 2-4 years’ customer service experience preferred
• 3 years’ clinical/medical office experience preferred
• Internal Applicants: 6 months’ experience as Patient Access Rep I or CSA I
• External Applicants: 6 months’ experience in entry-level registration in EPIC

Job Duties

1. Pre-register/register patients for services and procedures.
2. Interview patients or representatives to obtain or verify demographic and insurance info.
3. Obtain copies of IDs and insurance cards.
4. Document information in the registration system.
5. Deploy consent forms and initiate Advance Directive process as applicable.
6. Inform patients of visit status during delays.
7. Verify insurance and coordinate financial data.
8. Collect co-payments, deductibles, deposits, and balances.
9. Follow cash handling policies and produce necessary paperwork.
10. Obtain ABN and non-covered notice forms when needed.
11. Maintain knowledge of registration systems and policies.
12. Deliver excellent customer service following AIDET guidelines.
13. Greet and direct patients, provide information, or assist with transport.
14. Build rapport and communicate effectively with patients and staff.
15. Maintain neatness and stock supplies in waiting and work areas.
16. Release patient records as needed.
17. Stay informed about regulatory agencies and standards.
18. Meet productivity, collection, and quality standards.
19. Protect patient privacy and adhere to HIPAA.
20. Coordinate with physician offices and insurance for pre-certification and benefits.
21. Follow the Code of Conduct, Core Values, and Mission Statement.
22. Verify medical record numbers and notify HIM of duplicates.
23. Perform other duties as assigned.
24. Maintain a patient-centered attitude with compassion and empathy.
25. Monitor and direct calls and faxes as needed.

Level Specific Duties

• Explain policies regarding services, pricing, and billing.
• Monitor patient work queues across departments.
• Cross-train in multiple registration areas and functionalities.

Patient Access Functionalities Registration Areas

• Cashier: Lab
• Scheduling: Imaging
• Insurance Verification: CUH Main Admissions
• Financial Counseling: Zale Admissions
• Other areas as applicable

Knowledge, Skills & Abilities

• Good health and stress management
• Effective communication skills
• Light lifting (up to 20 lbs)
• Near vision acuity
• Basic computer skills and typing (35 wpm)
• Customer service excellence
• Ability to handle confidential information
• Problem-solving skills
• Multitasking ability
• Follow policies and procedures
• Use of initiative and judgment
• Experience with Microsoft Office and office equipment

Working Conditions

Work is performed in office, bedside, or kiosk environments.

Additional Information

This position offers a career ladder based on responsibilities and performance.

Qualifications as equivalents require prior approval.

Why UT Southwestern?

UT Southwestern is a renowned medical and research center committed to excellence, innovation, and compassion. We offer a supportive environment with opportunities for growth and leadership.

COVID-19 vaccination is a requirement for this position unless exempted for medical or religious reasons. Visit https://www.utsouthwestern.edu/covid-19/work-on-campus/ for more info.

Security

Position is security-sensitive under Texas law and may involve criminal background checks.

Salary

Negotiable

Equal Opportunity Statement

UT Southwestern is committed to a diverse, non-discriminatory environment.

Contact

Address: 5323 Harry Hines Blvd, Dallas, TX 75390

About the Company

The University of Texas Southwestern Medical Center is a public academic health science center in Dallas, Texas.