PATIENT ACCESS REP II (7:00a-3:30pm)

844112 - Access Services; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Program

Job summary

UT Southwestern seeks a Patient Access Representative II to interact with patients by phone and in person, supporting front desk operations within a hospital/clinic setting.

The role emphasizes compassionate patient service, accurate data handling, and collaboration with a care team. The position may involve travel to various UT Southwestern locations as needed.

Qualifications

• Moderately complex medical front office operations.
• Ability to handle patient inquiries with empathy.
• Experience in a hospital or clinic front desk setting is a plus.

Responsibilities

• Interact with patients by phone and in person.
• Process appointments and patient check-ins.
• Maintain accurate patient records and information.

Skills

Patient interaction

Phone support

Front desk operations

Empathy

Job description

Job Description - PATIENT ACCESS REP II (7:00a-3:30pm) (984026)

Job Description

PATIENT ACCESS REP II (7:00a-3:30pm) - ( 984026 )

Description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Patient Access Representative II directly interacts with patients on the phone and/or in person under general supervision to perform moderately complex medical front office business operations in an in a hospital or hospital based clinic location. They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. They work as part of an elite team to support UT Southwestern operations and initiatives. They may be required to travel to both on and off-campus locations. This position offers a career ladder based on progressive responsibilities and performance.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!