Patient Access Rep I- Prn

UT Southwestern Medical Center; Dallas (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

UT Southwestern Medical Center is seeking a Patient Access Representative I to support front office operations in a hospital or clinic location. You will interact with patients by phone and in person under supervision, focusing on compassionate, patient-centered service.

Travel to on- and off-campus locations may be required. The role offers a career ladder based on responsibilities and performance, with emphasis on accurate data collection and timely patient communication in a fast-paced

Qualifications

• High school diploma or GED required.
• 1–3 years experience in a customer service field preferred.
• 2 years experience in a clinical/medical office setting preferred.

Responsibilities

• Pre-register/register patients for scheduled/unscheduled services across hospital-based areas.
• Interview patients or representatives to obtain demographic/insurance information.
• Obtain copies of identification and insurance cards; verify information on file.
• Document information in the registration system per departmental standards.
• Ensure timely deployment of consent forms and notices; update ABNs as applicable.
• Deliver superior customer service; greet and guide patients and visitors to appropriate locations.

Skills

Customer service

Communication

Empathy

Education

High School Diploma or GED

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

The Patient Access Representative I directly interacts with patients on the phone and/or in person under direct supervision to support front office business operations in a hospital or hospital based clinic location. They maintain a patient centered attitude at all times, demonstrating compassion and empathy for patients and their families. They work as part of an elite team to support UT Southwestern operations and initiatives. They may be required to travel to both on and off-campus locations. This position offers a career ladder based on progressive responsibilities and performance.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer

Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required Education

High School Diploma or GED

Preferred Experience

• 1 year 1-3 years experience in a Customer Service field and
• 2 years experience in a Clinical/Medical office setting

JOB DUTIES

• Pre-register/Register patients for scheduled/unscheduled services, inpatient/outpatient procedures within all applicable hospital based areas.
• Interview patient(s) and/or their representative at workstation or bedside to obtain demographic/insurance information or verify information already on file. All registrations performed utilizing available up to date technology (i.e. carts/workstation on wheels, tablets, etc)
• Obtain copies of necessary identification and insurance cards.
• Document appropriate information in the registration system based upon departmental documentation standards.
• Accurate and timely deployment of legal and compliance consent forms and documents.
• Initiates the Advance Directive process when applicable.
• Ensures all patients are continually informed of their visit status when services are delayed.
• Initiate, obtain and/or update insurance verification as appropriate for patient services.
• Coordinate accurate patient data to determine financial obligation. Collection of insurance co-payments, deductible amounts, self-pay deposits and patient balances from the patient/guarantor. Request full or partial payment for services rendered according to collection policies.
• Follows all guidelines set forth in the Cash Handling policy. Produce paperwork on each patient for distribution to appropriate departments.
• Obtain ABN's and/or non-covered notice forms when applicable.
• Learn and maintain up to date knowledge of registration system user operations, front line workflows and policies and procedures
• Deliver superior customer service, representing UT Southwestern in a positive and professional manner to patients, colleagues and the community following AIDET guidelines.
• Greets and direct/escort patients and/or visitors to appropriate location, providing information as needed or obtain transport assistance.
• Build rapport and effective communication with internal and external team members to ensure best outcomes for the patient(s) in our care
• Maintain neatness of waiting area and assigned workspace; keeps area stocked with pamphlets and other materials as appropriate. Ensure adequate inventory of items necessary for day-to-day functions of assigned registration location, such as office supplies and patient forms.
• Release patient records as needed.
• Knowledge of various regulatory agencies: The Joint Commission, Center for Medicare and Medicaid Services, State & Federal Laws, Hospital/Departmental Policies.
• Meet established department productivity, collections and quality standards.
• Meets/exceeds performance expectations and completes work within the required timeframe.
• Protects the privacy and security of patient health information to ensure that confidentiality is maintained. Adheres to HI