Patient Access Rep I - OC Lennar

City of Hope; Irvine (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a transformative team dedicated to fighting cancer and other life-threatening illnesses. In this role, you will be the first point of contact for patients, ensuring a smooth check-in and check-out process while coordinating appointments across various departments. Your ability to multitask and provide exceptional customer service will be crucial in enhancing the patient experience. This innovative organization offers competitive pay and a supportive environment where you can make a meaningful impact in the healthcare field. If you're passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• 1+ year in high-volume customer service with direct customer interaction.
• Preferred: 2 years front desk oncology experience.

Responsibilities

• Handle patient check-in and check-out for medical group physicians.
• Verify insurance, collect co-pays, and manage appointments.
• Provide high-quality customer service and resolve issues.

Skills

Customer Service

Insurance Verification

Scheduling

Communication

Education

High School Diploma or Equivalent

Tools

EPIC EMR

Job description

Join the transformative team at City of Hope

We're making a difference in the fight against cancer, diabetes, and other life-threatening illnesses. Our growing system includes the Los Angeles campus, clinical care locations across Southern California, a new cancer center in Orange County, and facilities in Atlanta, Chicago, and Phoenix. Our dedicated employees are driven by a mission: to deliver the cures of tomorrow to those in need today.

Role Overview

This role handles patient check-in and check-out on behalf of medical group physicians and licensed providers. It requires independent judgment to coordinate scheduling across hospital departments. The individual will use telecommunications and computer systems to create accounts, verify insurance, collect co-pays, and manage appointments. The Patient Access Representative I focuses on system-specific service lines aligned with the patient experience initiative, multitasking across care areas to ensure exceptional service and quality standards. Additional duties include physician-patient communication and serving as an information resource.

Key Responsibilities

1. Registration and Scheduling: Understands patient registration and scheduling processes, registers, pre-registers, consents, and schedules appointments across clinics and hospital areas. Maintains accuracy and quality standards, ensures data accuracy, completes legal documents, and handles cash and pricing functions.
2. Financial Protocols: Ensures compliance with financial requirements, verifies insurance eligibility, secures authorizations, and communicates test and procedure instructions. Assists patients with financial assistance and screens tests for coverage criteria.
3. Customer Service: Provides high-quality service, acts as liaison, develops relationships, and maintains professionalism under pressure. Resolves issues effectively and escalates when necessary.
4. Quality Assurance: Maintains productivity and accuracy, adheres to policies, and ensures standard work is followed.

Qualifications

• High School diploma or equivalent.
• At least one year in a high-volume customer service role with direct customer interaction.
• Preferred: Two years front desk oncology experience and EPIC EMR proficiency.

City of Hope offers competitive pay based on experience, qualifications, and location. We are an equal opportunity employer. To learn more about our benefits, CLICK HERE.

Additional Information

Employees may apply for transfers or promotions after at least one year in their current role, provided they meet qualifications and are in good standing.