Patient Access Rep I - Imaging Registration and Operations - Full-Time, 10 Hour, On-Site, Day Shift

Cedars-Sinai; Los Angeles (CA); On-site; USD 30,000 - 39,000; Full time

Job summary

Cedars-Sinai in Los Angeles is seeking a Patient Access Representative I to provide a welcoming patient experience and support the Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Registration processes. This is a fast-paced healthcare role requiring strong communication and attention to detail.

Ideal candidates will understand insurance eligibility, benefits, and authorization requirements, with EPIC EMR experience strongly

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience, preferably in healthcare.
• 1 year of healthcare experience in Patient Access or Revenue Cycle roles preferred.
• EPIC EMR & insurance verification experience strongly desired.
• Scheduling flexibility including weekends.

Responsibilities

• Perform Patient Access activities across Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration as assigned.
• Obtain and verify patient demographics and insurance information to ensure financial clearance.
• Search and assign MRN, following Patient Identification Policy.
• Select physicians and handle privileging issues as needed.
• Explain patient estimates and collect funds to meet departmental goals.
• Explain registration and consent forms and obtain signatures.
• Maintain patient confidentiality and adhere to policies.
• Monitor and resolve WQ and Scorecard errors daily.
• Adhere to state, federal, and regulatory requirements.

Skills

Customer service

Communication

Healthcare experience

Education

High School Diploma / GED

Associate degree in Hospital Administration or equivalent (preferred)

Tools

EPIC EMR

Job description

Job Description

Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!

Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration. The PAR I must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration. The PAR I must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Primary Duties and Responsibilities

• Performs all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned.
• Obtains, verifies and updates patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system.
• Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognizes privileging issues (physician suspensions) and follows appropriate procedures.
• Determines and explains patient estimates and financial obligations and collect funds to meet individual and department cash collection goals.
• Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Maintains patient confidentiality.
• Monitors and resolves WQs and Scorecard errors daily and without exception.
• Knows and adheres to state, federal and regulatory requirements, and CSMC policy specific to the admissions department.

Qualifications

Education & Experience Requirements

• High School Diploma/GED required. Assoc. Degree/College Diploma in Hospital Administration or equivalent preferred.
• One (1) year of customer service experience, preferably in a healthcare or service-oriented setting required.
• One (1) year of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles preferred.
• EPIC EMR & insurance verification experience strongly desired.
• Scheduling flexibility and timeliness including weekend commitments.

Tentative Work Shift Schedule

Wednesday - Friday, 11:00am - 9:30pm, Saturday 9:00am - 7:30pm

Important to Know Before Applying

This is a highly visible, patient-facing role in a fast-paced healthcare environment. Candidates should be comfortable with direct patient interaction, frequent workflow changes, multiple technology systems, insurance-related conversations, and moments that require patience, professionalism, and service recovery. The role is best suited for individuals who can stay organized, communicate clearly, use available tools consistently, and remain accountable for accuracy while supporting a positive patient experience.