Patient Access & Registration Pro

Cedars-Sinai; Los Angeles (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

Cedars-Sinai is seeking a Patient Access Representative I to welcome patients and facilitate access to care at a world-class healthcare system.

The PAR I performs scheduling, pre-registration, financial clearance, and related duties across inpatient, outpatient, and emergency services while maintaining patient confidentiality and complying with policies.

Qualifications

• High School Diploma or GED required; Associate degree in Hospital Administration preferred.
• 1 year of customer service experience, healthcare setting preferred.
• 1 year in Patient Access or Revenue Cycle roles preferred.
• Schedule flexibility including weekends and holidays.

Responsibilities

• Performs Patient Access activities including Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration.
• Verifies and updates patient demographics, insurance eligibility and benefits to ensure financial clearance and data accuracy.
• Assigns MRN and ensures no duplication per policy.
• Selects physician references and adheres to privileging procedures.
• Explains patient estimates and financial obligations and collects funds to meet cash goals.
• Explains forms to patients and obtains signatures while maintaining confidentiality.
• Maintains confidentiality and adheres to regulatory requirements.
• Monitors and resolves workload queue (WQ) and scorecard errors daily.

Skills

Customer service

Communication

Insurance eligibility knowledge

Healthcare terminology

Education

High School Diploma or GED

Associate degree in Hospital Administration

Job description

Job Description

Are you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Come join our team!

Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration. The PAR I must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Primary Duties and Responsibilities:

• Performs all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned.
• Obtains, verifies and updates patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system.
• Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognizes privileging issues (physician suspensions) and follows appropriate procedures.
• Determines and explains patient estimates and financial obligations and collect funds to meet individual and department cash collection goals.
• Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Maintains patient confidentiality.
• Monitors and resolves WQs and Scorecard errors daily and without exception.
• Knows and adheres to state, federal and regulatory requirements, and CSMC policy specific to the admissions department.

Qualifications

Education & Experience Requirements:

• High School Diploma/GED required. Assoc. Degree/College Diploma in Hospital Administration or equivalent preferred.
• One (1) year of customer service experience, preferably in a healthcare or service-oriented setting required.
• One (1) year of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles preferred.
• Schedule flexibility including weekend & holiday availability.