Patient Access Rep I - CSRC Imaging Reg and Ops - Part-Time, On-Site, Days & Weekends

Cedars-Sinai; Los Angeles (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading healthcare organization in Los Angeles is seeking a Patient Access Representative I to provide patients with a welcoming experience while ensuring access to care. The ideal candidate will have customer service experience, knowledge of insurance verification, and the ability to clearly communicate with patients. This part-time role offers a flexible schedule with day and weekend commitments.

Qualifications

• High School Diploma/GED required; Associate's Degree or College Diploma preferred.
• One year of customer service experience required, preferably in healthcare.
• Two years of healthcare experience preferred, especially in Patient Access.

Responsibilities

• Provide a welcoming experience for patients accessing care.
• Verify and update patient information and insurance eligibility.
• Explain patient estimates and collect financial obligations.

Skills

Customer service experience

Knowledge of insurance policies

Ability to communicate clearly

Education

High School Diploma/GED

Associate's Degree in Hospital Administration

Tools

EPIC EMR

Job description

Overview

Do you love helping people every single day? Are you passionate about providing outstanding and high-quality service to patients and their family members?

Patient Access Representatives are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The Patient Access Representative I (PAR I) performs a variety of Patient Access activities for patients throughout the Medical Center for Inpatient, Outpatient and/or Emergency Services. The Patient Access Representatives are cross trained to support roles and responsibilities throughout Patient Access, Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival & Registration. The Patient Access Representative must have thorough knowledge and understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, Third Party Liability (TPL), Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within the Cedars-Sinai Health System.

Primary Duties & Responsibilities

• Performs all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned.
• Obtains, verifies and updates patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system.
• Performs proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.
• Performs proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognizes privileging issues (physician suspensions) and follows appropriate procedures.
• Determines and explains patient estimates and financial obligations and collect funds to meet individual and department cash collection goals.
• Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures.
• Maintains patient confidentiality.
• Monitors and resolves WQs and Scorecard errors daily and without exception.
• Knows and adheres to state, federal and regulatory requirements, and CSMC policy specific to the admissions department.

Qualifications

Education:

• High School Diploma/GED required. Associate's Degree or College Diploma in Hospital Administration or equivalent preferred.

Experience:

• One (1) year of customer service experience required, preferably in a healthcare setting.
• Two (2) years of healthcare experience working in Patient Access or Revenue Cycle department, physician office, healthcare insurance company, and/or other revenue cycle related roles preferred.
• EPIC EMR & insurance verification experience strongly desired.
• Scheduling flexibility and timeliness including weekend commitments.

About Us

Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars-Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

About the Team

Cedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.

Req ID : 11956

Working Title : Patient Access Rep I - CSRC Imaging Reg and Ops - Part-Time, On-Site, Days & Weekends

Department : CSRC Imaging Reg and Ops

Business Entity : Cedars-Sinai Medical Center

Job Category : Administrative

Job Specialty : Admissions/Registration

Overtime Status : NONEXEMPT

Primary Shift : Day

Shift Duration : 8 hour

Base Pay : $21.00 - $31.96