Patient Access Rep - Highlands Registration - FT - 1st shift

Huntsville Hospital Health System; Scottsboro, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Highlands Medical Center, part of the Huntsville Hospital Health System, seeks a patient access professional to greet patients, gather demographics and financial information, and resolve service issues. The role emphasizes accurate registration, fee collection, and daily operational support in a fast-paced hospital setting.

Responsibilities include training new staff, process improvement initiatives, and maintaining flexible scheduling to cover evenings, weekends, and holidays as needed.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment with a positive attitude.
• Good time management and organizational skills; multitasking ability.
• Experience in customer service or public relations is preferred.
• Proficiency with Microsoft Office applications is preferred.

Responsibilities

• Greet the public, patients, and families and collect demographic and financial information for all patient types.
• Handle customer service issues in a courteous, professional manner and address inquiries to resolution.
• Ensure all registration paperwork is accurate and complete.
• Assist in training new hires and support ongoing staff development.
• Collect required patient fees and support daily admissions operations.
• Maintain flexibility to work varied shifts, including weekends, holidays, and on-call as needed.

Skills

Verbal & written communication

Time management

Multitasking

Customer service

Process improvement

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Overview

Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Qualifications

Education required: High School Diploma or GED Equivalent

Experience: Two to three years of customer service/public relations/leadership experience preferred. Two to three years computer experience preferred. Previous medical record or billing experience strongly preferred. Will consider one year of previous work experience in other fields.

Additional skills/abilities:

• Excellent verbal and written skills required.
• Must possess ability to work in a fast-paced environment with a positive attitude
• Must demonstrate effective time management skills
• Must demonstrate efficiency and organizational skills with the ability to multitask
• Ability to compile and analyze data preferred
• Proficiency in Microsoft Office Suite strongly preferred

About Us

Highlands Medical Centeris a 170-bed hospital located in Scottsboro, offering a wide variety of emergency, inpatient and outpatient services to support the wellness of our community. A part of the Huntsville Hospital Health System, HMC has the strength of a collaborative group of high-performing hospitals across North Alabama to share information, processes, ideas and best practices for continual enhancements to the care and services offered to meet the health care needs of our diverse community.Accredited by the Joint Commission, Highlands Medical Center stands out as one of the top-rated healthcare providers in the state.

In addition to Highlands Medical Center, the system provides many services through owned-entities across the community - Highlands Family Medicine, Highlands Home Health, Highlands Occupational Medicine,Highlands Surgical Services, Jackson County Family Medicine, Scottsboro OB-GYN, Highlands Pediatrics, and Highlands Health & Rehab and Cumberland Health & Rehab, two rehabilitation and long-term care nursing homes. With over 720 employees, HMC is one of the largest employers in Jackson County.