Patient Access Rep (Fox Chase)

Temple Health – Temple University Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Job summary

Temple Health – Temple University Health System is seeking a dedicated Ambulatory Care Patient Access professional to manage daily patient access functions across multiple ambulatory care areas.

You will handle check-in/check-out, registration, insurance verification, referrals, and active account verification, while coordinating scheduling for new and follow-up appointments, labs, diagnostics, and chemotherapy with direct patient interaction.

Qualifications

• High School Diploma or Equivalent Required
• 3 years experience in a related role
• Experience in fast-paced professional customer service within healthcare preferred

Responsibilities

• Oversee patient access functions across ambulatory care areas.
• Handle patient check-in/check-out and registration activities.
• Verify insurance and determine referrals.
• Verify and enter patient demographics.
• Schedule appointments, labs, diagnostics, and chemotherapy.
• Rotate assignments across areas and follow department protocols.

Skills

Patient service

Communication

Attention to detail

Education

High School Diploma or Equivalent

Job description

Responsible for all functions related to patient access in all Ambulatory Care areas including, but not limited to, patient check-in/check-out, registration related activities, insurance verification, referral determinations, active account verification, patient demographic entry and verification, scheduling of: new and follow-up appointments, lab and diagnostic services and chemotherapy treatment through direct patient interaction and multiple electronic scheduling worklists. Position requires rotating assignment to all point of service areas within department requiring learning and applying all processes specific to the situation. All activities are completed with adherence to departmental and institutional protocols. Accepts responsibility and accountability for assignment of outpatient functions under the direction of the Manager, Ambulatory Care Operations.

Education

High School Diploma or Equivalent Required

Experience

3 years experience in a related role; related experience in fast-paced, professional, customer service role can be considered in conjunction with healthcare Required

Licenses