Patient Access Rep-Central Registration (FT DAY) Abington Jefferson Health

Jefferson Health; Abington (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Access Representative for their Central Registration in Abington. The role involves ensuring a positive patient experience, collecting demographic and insurance information, and adhering to compliance standards. Ideal candidates will have strong communication skills and a background in customer service. Join a dedicated team committed to providing compassionate care across the region.

Qualifications

• Minimum 3 years of customer service experience in a patient-facing role.

Responsibilities

• Provide a positive patient experience during registration.
• Collect and verify patient insurance details.
• Adhere to departmental protocols and meet performance metrics.

Skills

Communication

Customer Service

Education

High School Diploma

Associate degree

Job description

Patient Access Rep-Central Registration (FT DAY) Abington Jefferson Health

Join to apply for the Patient Access Rep-Central Registration (FT DAY) Abington Jefferson Health role at Jefferson Health.

Job Details

8:30am-5:00pm Mon-Fri and occasional Saturdays.

Responsibilities

• Provide a positive patient experience by demonstrating strong communication and customer service skills during registration.
• Search and select the correct patient, gather complete demographic and insurance information, and identify uninsured patients for referral.
• Retrieve orders, confirm medical necessity, and handle outpatient calls.
• Collect insurance details, verify coverage using RTE, Phreesia, or payer websites, and ensure referrals and authorizations are on file.
• Adhere to departmental and institutional protocols, meet regulatory and compliance standards, and achieve performance metrics.
• Communicate out-of-pocket liabilities to patients and rotate through all service points within Patient Access.

Minimum Education and Experience

High School Diploma or GED required; Associate degree preferred. Minimum 3 years of customer service experience in a patient-facing role, or 1 year for current Jefferson Patient Access Representatives.

Work Shift

Day shift in the United States.

Location

1200 Old York Road, Abington, PA.

Additional Information

Jefferson is committed to equal opportunity employment and providing high-quality, compassionate care. We serve communities across the Philadelphia region, Lehigh Valley, Northeastern Pennsylvania, and southern New Jersey, with over 65,000 staff, 32 hospitals, and 700 outpatient locations.