Patient Access Rep Associate Primary Care Scheduling

Corewell Health; Kentwood (MI); On-site; USD 34,000 - 50,000; Full time

Job summary

Corewell Health is seeking a Patient Access Rep Associate to join their Primary Care Scheduling team. This role involves assisting patients with service access through various channels, ensuring an exceptional experience, and adhering to established procedures. Candidates should have strong communication skills and a commitment to customer service.

Benefits

Comprehensive benefits package

On-demand pay program

Discounts directory for lifestyle services

Optional identity theft protection

Traditional and Roth retirement options

Qualifications

• 2 years of relevant experience in related field.
• 1 year of customer-facing service experience.

Responsibilities

• Assist and educate patients and providers with navigating services.
• Perform scheduling and registration tasks with high competency.
• Document all service interactions accurately.

Skills

Communication

Customer Service

Problem Solving

Education

High School Diploma or equivalent

Associate’s degree

Job description

Patient Access Rep Associate Primary Care Scheduling

Join to apply for the Patient Access Rep Associate Primary Care Scheduling role at Corewell Health

Patient Access Rep Associate Primary Care Scheduling

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Join to apply for the Patient Access Rep Associate Primary Care Scheduling role at Corewell Health

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Job Summary

Assist and educate patients, providers, medical office staff, and/or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc. Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.

Essential Functions

• Demonstrates high competency in responding to service inquiries from patients, providers within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
• Assist patients, providers, practice staff, regarding accessing service lines, facilitating scheduling & registration tasks along with support of other non-routine questions.
• In accordance with standard work, consistently create an exceptional experience with each contact, via inbound and outbound calls, postal mailing, online chat, TEAMS, email, etc.
• Able to perform in all disciplines within the respective service line and remains up to date on standard work changes industry, industry standards, policy changes and operational improvements.
• Consistently meets standards of the On-Track performance and demonstrated ability to perform all duties of the associate level
• Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
• Identifies potential trends or issues that impact patients and service lines and works with coworkers and leadership resources to suggest process improvements.
• Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Demonstrated ability to influence, support and improve upon processes
  
  

Qualifications

Required

• High School Diploma or equivalent
• 2 years of relevant experience in related field.
  
  

Preferred

• Associate’s degree
• 1 year of relevant experience in customer-facing service on phone or face to face; customer service, high volume call center, medical billing, insurance environment relevant to benefits, provider contracting, claims processing, and/or managed health care
• 1 year of relevant experience Revenue Cycle
  
  

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status
  
  

Primary Location

SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood

Department Name

Patient Access Service Center - Primary Care

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

36

Hours of Work

7:30 a.m. - 5 p.m.

Days Worked

Monday - Friday

Weekend Frequency

Every weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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