Patient Access Rep

Phoenix Children's; Phoenix (AZ); On-site; USD 25,000 - 34,000; Full time

Job summary

Phoenix Children's is seeking a Patient Access Rep in Phoenix to greet patients, collect co-pays and deductibles, and ensure accurate pre-registration for services. The role emphasizes courteous patient interaction and precise data entry across demographics and insurance fields.

In this full-time on-site position, responsibilities include verifying insurance, obtaining necessary authorizations, and collaborating with financial counselors and clinical staff to support timely, efficient patient

Qualifications

Responsibilities

• Arrives patients for services, collects co-pay and deductible amounts, obtains necessary signatures from guarantor at registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes, including demographics and insurance details.
• Courteously answers the telephone and addresses questions promptly.
• Identifies uninsured/underinsured patients and refers them to the Financial Counselor.
• Verifies insurance coverage and obtains authorizations for patients not pre-registered.
• Maintains positive relationships with patients, families, insurers, clinicians, coworkers and management to promote teamwork.
• Organizes, prioritizes, and monitors daily work to ensure complete, accurate, compliant registration in a timely manner.

Job description

Patient Access Rep
Department: PCMG-MAIN | PCMG Patient Access
Location: Phoenix
Shift: Mon-Fri, Days, 7am-5pm
Category: Patient Access
Posting #: 1061240
Employee Type: Full-Time
Position Summary
Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co-workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.
  

Phoenix Children's Mission, Vision, & Values
Mission
To advance hope, healing and the best healthcare for children and their families
Vision
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.
We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families
  

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable