Patient Access Rep

Medical Center Health System; Odessa (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Medical Center Health System seeks a detail-oriented Registration/Financial Counseling professional to handle patient registrations, secure reimbursements, and review accounts to optimize billing workflows. You will explain forms, collect signatures, and offer financial counseling when appropriate to ensure smooth point-of-service decisions.

The role requires strong organizational skills, customer service excellence, and proficient use of office software.

Qualifications

• Education: High School diploma or equivalent required upon hire or transfer to the department.
• Training and Experience: Prior experience in medical field is preferred; knowledge of admitting/registration, customer service, receivables management, billing forms and insurance calculations.
• Job Knowledge: Strong organizational abilities, professional customer service, and accurate keyboarding; teamwork and deadlines.

Responsibilities

• Register patients and obtain financial reimbursement for services.
• Review account information to optimize collections and expedite reimbursement.
• Explain and obtain signatures on legal forms and registration materials.
• Perform financial counseling when appropriate.

Skills

Professional Customer Service

Organizational Skills

Keyboarding Proficiency

Teamwork

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Position Summary

This position conducts registration and obtains financial reimbursement for all patients accessing services at Medical Center Health System facilities or clinics. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Performs financial counseling when appropriate. Explains and obtains signatures on legal forms and registration materials.

Qualifications

• Education: High School diploma or equivalent required upon hire or transfer to the department.


• Training and Experience: Prior experience in medical field is preferred. (Knowledge of but not limited to admitting/registration process, customer service, receivables management, credit and collection laws, billing forms, medical billing regulations, insurance benefit calculations, HMO/PPO contracts, third party funding resources.)


• Job Knowledge: Required: Requires strong organizational abilities, proficiency in Professional Customer Service, oral and written communications, accurate and efficient keyboarding with strong competencies in the use of common office software applications. Requires effective teamwork skills and the ability to meet deadlines and productivity standards. Preferred: Previous cash collections experience is preferred. May have related experience with financial or medical institution or background.

Unusual Physical Demands And Working Conditions

OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

• Requires extensive sitting with periodic standing and walking.


• May be required to lift up to 20 pounds.


• Requires significant use of personal computers, phone and general office equipment.

• Needs adequate visual acuity, ability to grasp and handle objects.


• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

• May require off-site travel.