Patient Access Rep

Yale New Haven Health; Hamden (CT); Remote; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Yale New Haven Health is seeking a Scheduling Clerk to manage patient appointments and coordinate care with clinicians in a fast-paced environment. You will greet callers, collect required information, and provide guidance on preparation and insurance referrals while ensuring data accuracy.

Responsibilities include rescheduling, using EMR and scheduling software, and maintaining organized records. The role requires teamwork, reliability, and strong attention to detail in a patient-centered

Qualifikationen

• Minimum of one year of experience in a high-volume scheduling or call-center environment.
• Experience in a physician's office, hospital, or health system preferred.
• Familiarity with medical office workflows and EMR systems.

Aufgaben

• Promptly delivers quality customer service by handling a high volume of incoming calls and gathering required information.
• Schedules patient appointments, procedures, and exams across multiple modalities with minimal conflicts.
• Greeting callers professionally, providing information, education on preparation, and addressing inquiries.
• Verifies patient information to ensure scheduling accuracy and compliance.
• Reschedules or cancels appointments and notifies patients accordingly.
• Uses scheduling software to manage appointments across clinician enterprises.
• Performs other duties as assigned and supports department scheduling needs.
• Assists others with scheduling requirements and maintains departmental knowledge.

Kenntnisse

Customer service

Multitasking

Communication

Attention to detail

Teamwork

HIPAA compliance

Medical terminology

Scheduling

Ausbildung

High school diploma or GED

Tools

Microsoft Office Suite

Jobbeschreibung

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Promptly delivers quality and accurate customer service by answering a high volume of incoming calls and obtains all required information from the caller.
• 2. Schedules patient appointments, procedures, and/or exams within the YNHHS aligned clinician enterprise and resolves scheduling conflicts, in compliance with scheduling protocols.
• 3. Greets callers professionally, provides necessary information/instruction, educates them on appointment/exam preparation, answers inquiries and concerns, and provides guidance related to insurance referrals or authorizations as needed.
• 4. Screens, verifies, and obtains patient information to ensure accuracy when scheduling appointments, procedures, and/or exams.
• 5. Reschedules or cancels appointments as requested and notifies and/or confirms the change based on patient or provider request.
• 6. Utilizes various computer applications and scheduling software, to schedule multiple appointments within the YNHHS aligned clinician enterprise across multiple modalities.
• 7. May perform other duties as assigned.
• 8. Highly knowledgeable in all aspects of the department's scheduling requirements and able to assist others as needed.

Qualifications

EDUCATION

High school graduate or GED required.

EXPERIENCE

Minimum of one (1) year experience in a high-volume patient scheduling customer service environment or comparable administrative experience required. Prior experience working within a physician's office/medical practice, hospital, or health system and familiarity with a call center and appointment scheduling preferred.

SPECIAL SKILLS

• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Ability to comply with the Health Insurance Portability and Accountability Act (HIPAA) while discreetly handling confidential and sensitive patient information.
• Ability to work effectively and efficiently within a team.
• Intermediate knowledge of medical terminology and understanding of different payor types (Medicare, Medicaid, PPO, HMO, etc.).
• Excellent organizational, multi-tasking, communication, interpersonal, problem-solving, customer service, and listening skills with a strong attention to detail.
• General knowledge of office procedures and operations and knowledge of working within an Electronic Medical Records (EMR) system.
• Demonstrates professional, accurate, effective, and tactful written, verbal, and nonverbal communication with patients, providers, colleagues, and other departments/areas within the YNHHS aligned clinician enterprise.
• Accepts and handles unexpected situations and changes calmly and with confidence; adapts in a positive and productive manner.
• Ability to accurately prepare and maintain records, files, reports, and correspondence with minimal errors.

PHYSICAL DEMAND

Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment.

YNHHS Requisition ID

197801