Patient Access & Rehab Office Coordinator

adventhealth; Tampa (FL); On-site; USD 22,234 - 35,583; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave

Career development

Well-being resources

Mental health resources

Pet benefits

Job summary

AdventHealth in Tampa, Florida is seeking a patient access/clinical support associate to screen calls and visitors, ensuring efficient routing within the department and hospital. You will help coordinate care with clinicians and support staff to keep operations smooth.

You will register patients, verify eligibility and benefits, explain authorizations, and maintain accurate account information. A friendly, service‑minded approach and basic MS Office skills are essential.

Qualifications

• Must be able to read, write and speak conversational English.
• Intermediate computer skills and knowledge of Microsoft Office.
• Education: High School Grad or Equivalent required; Associate preferred.

Responsibilities

• Screens and assists incoming phone calls and visitors to ensure appropriate routing within the department.
• Oversees distribution of treatment plans and discharge reports to physicians, insurers and others as required.
• Maintains accurate patient accounts, verifies eligibility and benefits for visits.
• Registers patients for services with correct demographics and account data.
• Explains authorizations and pre-certifications to expedite billing and protect the facility’s financials.
• Escalates complaints to leadership when needed and supports patient assignments.

Skills

MS Office

Conversational English

Education

Associate degree (Preferred)

High School Diploma or Equivalent

Job description

AdventHealth in Tampa, Florida is seeking a patient access/clinical support associate to screen calls and visitors, ensuring efficient routing within the department and hospital. You will help coordinate care with clinicians and support staff to keep operations smooth.

You will register patients, verify eligibility and benefits, explain authorizations, and maintain accurate account information. A friendly, service‑minded approach and basic MS Office skills are essential.