Patient Access Registrar-1st Shift- University Hospital

UofL Hospital; Louisville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established academic health system in the heart of Louisville is seeking a dedicated Patient Access Registrar to join their team. This role is pivotal in ensuring a smooth registration process for patients, requiring excellent communication and critical thinking skills. The ideal candidate will be personable and professional, adept at handling sensitive patient information while maintaining confidentiality. Join a dynamic team committed to delivering compassionate, patient-centered care and make a meaningful impact in the community. This position offers a chance to grow in a supportive environment, contributing to the health of the community with every interaction.

Qualifications

• High School Diploma required; PC literacy and typing skills essential.
• 1+ year of registration experience preferred.

Responsibilities

• Interview patients courteously and obtain necessary information.
• Ensure accurate patient registration and insurance documentation.
• Maintain confidentiality and efficient patient flow.

Skills

Critical thinking skills

Communication skills

Multi-tasking

PC literacy

Dependability

Team player

Education

High School Diploma or equivalent

Job description

Patient Access Registrar-1st Shift- University Hospital

Location: 530 S. Jackson Street Louisville, KY 40202

Shift: 1st Shift - Nights

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.

Job Summary

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary. The registrar adheres to established policies and procedures for the department and the hospital when providing service to adults (ages 18-65), geriatric patients (age over 65), adolescents (ages 12-17) and pediatric/neonate patients (age under 12).

Responsibilities

• Receives and interviews patients in a courteous, empathetic, and professional manner.
• Obtains and enters complete and accurate patient demographic, guarantor, and insurance information.
• Assures completion of forms for signatures, authorization and consents.
• Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing.
• Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.).
• Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients.
• Maintains confidentiality of all patient information and maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered.
• Maintains an efficient and effective patient flow.
• Complies with all department and hospital policies and procedures.
• Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies.
• Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
• Attends and participates in department and hospital meetings, in-services, and quality improvement teams.
• Contributes to the accomplishment of department and hospital objectives.
• Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances.
• Maintains a clean and orderly work area.

Qualifications

• High School Diploma or equivalent required
• PC literacy, must be able to type 30 wpm with a 95% accuracy
• At least one year of registration experience preferred

KNOWLEDGE, SKILLS, & ABILITIES

• Must be dependable, professional and a team player
• Critical thinking skills
• Solid oral and written communication skills
• Ability to multi-task and be flexible with job demands
• Energetic, motivated individual that connects well with people

About the company

Academic hospital in the heart of the Louisville metro area. #PowerofU