Patient Access Registrar

MedStar Health’s Washington Hospital Center; Leonardtown, Northern (MD, KY); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar St. Mary's Hospital in Leonardtown, MD is seeking a full-time Patient Access Representative to handle patient registrations, verify demographics and insurance, answer calls, and serve as the first contact for patients while ensuring HIPAA compliance.

Must use FirstNet and EEM tools, maintain a low error rate, and deliver excellent customer service. Day shift with rotating weekends; wage range provided per hour.

Qualifications

• High School Diploma or GED required.
• Experience in a hospital registration department preferred.
• Knowledge of medical terminology and healthcare payer types required.
• CHAA certification within 2 years preferred.

Responsibilities

• Provide excellent customer service as the first point of contact for registration.
• Follow registration process with an error rate < 2%.
• Create encounters and obtain patient information including insurance details.
• Proficient in Patient Registration applications (FirstNet/Registration tool).
• Lead duties in absence of Director and mentor staff.

Skills

Customer service

Communication

HIPAA compliance

Education

High School Diploma or GED

Tools

FirstNet

EEM system

Job description

About the Job

Location: St Mary's Hospital, Leonardtown MD

Status: Full-time, 40-hours

Schedule: Day Shift, 6:45am-3:15pm with rotating weekends

General Summary of Position Performs Patient Access and registration duties through system applications answer phones pre-register patients for upcoming admissions verifies patient demographics and insurance coverage via EEM system and functions as a liaison to Patient Accounting. May perform duties related to cash collection. Demonstrate strong customer service and communication skills. Adhere to HIPPA and patient confidentiality requirements. May act as patient's first point of contact.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Provide excellent customer service in all patient communication with the goal of providing accurate and timely registration educating and providing service and support as the first point of contact for MedStar St. Mary's Hospital.
• Timely and accurately follows the registration process and maintain an error rate of less than two (2) percent.
• Creates encounters and obtain patient information for requested services as directed by the clinical department and location of services.
• Calls patients to complete the Pre-registration encounter for upcoming services and maintain appropriate work lists to ensure all information is obtained prior to service. If required to complete registration call physicians and other entities for additional information.
• Compliance 100% with all MedStar St. Mary's rules and regulations with arm banding two patient identifiers patient and document hand-off procedures as well patient interaction and communication as directed and specified by service location.
• Proficient in all Patient Registration applications to include FirstNet using the quick reg. tool as well as completing the registration.
• Follow established workflow process through signature handoff to include update registration with changes in patient information authorization and referral information and obtains accurate insurance information by copying insurance cards.
• Must be knowledgeable of all Patient registration procedures including down-time procedures.
• Performs other related duties as assigned and maintains requirements of career ladder.
• Additional Lead Duties/Responsibilities: Acts a supervisory designee when required and in the absence of Director of Patient Access/Security Serves as point of contact for Registration associates for all inquiries conflicts and schedule changes in the absence of Director of Patient Access/Security. Helps to establish and manage a work environment that is conducive to productive performance and responds to daily needs of the department. Maintains and manages multiple Patient Registration metrics/daily reports in conjunction with Director of Patient Access/Security Provides staff orientation mentoring and training to new department employees.

Minimal Qualifications

Education

• High School Diploma or GED required

Experience

• Previous experience in a hospital registration department preferred and
• Knowledge of medical terminology preferred and
• Knowledge of healthcare payer types required

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate CHAA certification within 2 years preferred

This position has a hiring range of USD $18.70 - USD $32.72 /Hr.