Patient Access Quality Coordinator & Educator

University of Arkansas; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A public health institution is seeking a Patient Access Quality Coordinator to design and lead training programs while conducting quality audits. The ideal candidate will have a Bachelor's degree in Healthcare along with strong communication and critical thinking skills. The position involves collaboration with staff across various operational areas to improve patient care through effective training methods.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Career Training and Educational Opportunities

Qualifications

• Minimum of one year of experience in training, teaching, or business coaching.
• Ability to engage and motivate staff members at all levels.

Responsibilities

• Design and lead training programs for patient access staff.
• Conduct quality audits and prepare reports for leadership.
• Identify opportunities for training improvement and development.

Skills

Excellent oral and written communication skills

Highly developed critical thinking

Problem-solving and decision-making skills

Attention to detail

Ability to develop curriculum and training materials

Education

Bachelor’s degree in Healthcare or related field

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.

Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/30/2025

Type of Position:

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Department and Job Summary

Department: ICE | CORE PA Float

Summary of Job Duties: The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature.

Responsible for assisting in the assessment of the quality performance of the UAMS Access teams who telephonically communicate with patients and providers.

Responsibilities

• Designs, implements, and leads training programs for patient access staff, including new hire orientation and ongoing education across key operational areas.
• Develops training materials, collaborates with IT for e-learning solutions, and trains staff on systems and tools.
• Acts as a resource for policy guidance and identifies opportunities for training improvement and staff development.
• Conducts quality audits to assess staff performance and registration accuracy, documents deficiencies, and recommends training.
• Prepares detailed reports for leadership, collaborates on improvement plans, and ensures accurate record-keeping of audit outcomes and follow-up actions.
• Completes tasks in the work queue following established expectations and policies.
• Conducting quality audits to assess staff performance, ensuring accuracy in registration processes, documenting deficiencies, and recommending training.
• Proactively identifying and resolving workflow issues, addressing reported problems through email and ServiceNow in collaboration with users and stakeholders, and providing targeted training to improve performance and support a collaborative, solution-focused environment.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field OR Four (4) years of related experience in progressive roles in place of a degree Plus One (1) year of experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.
• Excellent oral and written communication skills, deadlines
• Highly developed critical thinking, problem-solving, and decision-making skills
• Demonstrated aptitude for quantitative analysis and attention to detail
• Ability to simplify and communicate concepts to a variety of individuals
• Ability to account for individual needs/learning styles when educating staff
• Ability to engage and motivate staff members at all levels
• Ability to develop curriculum, instructor guides, and training materials

Preferred Qualifications:

• Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
• Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
• CHAA or CHAM certification.
• Formal classroom teaching experience
• Proven success in developing curricula and training resources
• Knowledge of regulatory policies and procedures concerning billing and collections
• Quality Review experience

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status