Patient Access Quality Coordinator & Educator

University of Arkansas; Little Rock (AR); On-site; USD 50,000 - 70,000; Full time

Job summary

The University of Arkansas is seeking a Patient Access Quality Coordinator who will oversee training programs and quality assessments within healthcare access teams. This position requires a Bachelor's degree or significant experience in healthcare training and involves working with various staff to enhance patient care quality. If you are driven by excellence and teamwork, consider joining our diverse and dynamic team focused on improving healthcare delivery to Arkansans.

Benefits

Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff

Retirement matching contribution

Career Training and Educational Opportunities

Qualifications

• Bachelor's degree in Healthcare or related field required.
• Experience in training or teaching.
• Strong communication and problem-solving abilities.

Responsibilities

• Develops and leads training programs for patient access staff.
• Conducts quality audits to assess staff performance.
• Designs training materials and collaborates with IT for e-learning solutions.

Skills

Excellent communication skills

Critical thinking

Problem-solving

Attention to detail

Ability to engage and motivate staff

Curriculum development

Education

Bachelor’s degree in Healthcare or related field

Job description

Patient Access Quality Coordinator & Educator page is loaded

Patient Access Quality Coordinator & Educator

Apply remote type Remote work is not available locations Little Rock time type Full time posted on Posted 2 Days Ago time left to apply End Date: August 27, 2025 (30+ days left to apply) job requisition id R0073627

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Closing Date:

08/27/2025

Type of Position:

Job Type:

Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department:

ICE | CORE PA Float

Department's Website:

Summary of Job Duties:

The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. In addition to planning and leading patient access training initiatives, this individual’s responsibilities also include the development and delivery of multi-media training materials and curricula monitoring quality and performance metrics, keeping the Quality Assurance and Access Leadership apprised of results, and using data to identify and develop targeted opportunities for staff development for the individual, departmental, and organizational-wide presentation while maintaining the training calendar and database.

Responsible for assisting in the assessment of the quality performance of the UAMS Access teams who telephonically communicate with patients and providers. This role will monitor inbound and outbound calls to assess technical accuracy, customer service performance, and conformity to organizational policies and procedures. This position will perform routine audits on inbound and outbound calls, and score calls according to a standard approach.

The Patient Access Quality Coordinator works with intermittent supervision and review; works problems involving departures from standard policies, interpretations, or procedures will be presented to management for review and direction on resolution. This position may role model and float to areas as necessary. This position is required to work a portion of their time in each function to maintain a strong updated working knowledge of each area.

The Patient Access Quality Coordinator will need flexibility in scheduling hours worked to meet staff learning needs. The position may require in-state traveling to provide training for all UAMS Health access which includes possible overnight stays. Position may be required to travel out of state for training and/or conferences required for this position.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field OR Four (4) years of related experience in progressive roles in place of a degree Plus One (1) year of experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.

• Excellent oral and written communication skills, deadlines

• Highly developed critical thinking, problem-solving, and decision-making skills

• Demonstrated aptitude for quantitative analysis and attention to detail

• Ability to simplify and communicate concepts to a variety of individuals

• Ability to account for individual needs/learning styles when educating staff

• Ability to engage and motivate staff members at all levels

• Ability to develop curriculum, instructor guides, and training materials

Preferred Qualifications:

• Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system

• Two (2) years of experience with medical terminology, Epic systems, or Patient Access training

• CHAA or CHAM certification.

• Formal classroom teaching experience

• Proven success in developing curricula and training resources

• Knowledge of regulatory policies and procedures concerning billing and collections

• Quality Review experience

Additional Information:

Responsibilities:

• Designs, implements, and leads training programs for patient access staff, including new hire orientation and ongoing education across key operational areas.

• Develops training materials, collaborates with IT for e-learning solutions, and trains staff on systems and tools.

• Acts as a resource for policy guidance and identifies opportunities for training improvement and staff development.

• Conducts quality audits to assess staff performance and registration accuracy, documents deficiencies, and recommends training.

• Prepares detailed reports for leadership, collaborates on improvement plans, and ensures accurate record-keeping of audit outcomes and follow-up actions.

• Completes tasks in the work queue following established expectations and policies.

• Conducting quality audits to assess staff performance, ensuring accuracy in registration processes, documenting deficiencies, and recommending training. Reporting on quality findings, collaborating with leadership on improvement plans, and maintaining accurate records of audit outcomes and follow-up actions.

• Proactively identifying and resolving workflow issues, addressing reported problems through email and ServiceNow in collaboration with users and stakeholders, and providing targeted training to improve performance and support a collaborative, solution-focused environment.

• Other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible:

Yes

University of Arkansas for Medical Sciences (UAMS)

At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.

We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.

Center for Faculty Excellence

UAMS is Arkansas’ only comprehensive academic health sciences center. We educate and train the vast majority of the state’s physicians and prepare doctors, scientists, nurses, pharmacists and health professionals through innovation, compassion, teamwork and patient- and family-centered care so they can impact the world.

Nursing

UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings. We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to nurses.uams.edu for more details.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act)

The University of Arkansas for Medical Sciences (UAMS) is committed to providing a safe and secure environment for students, faculty, staff, visitors, and prospective employees.

The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).

The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security.