Patient Access Quality Coordinator & Educator

University of Arkansas at Little Rock; Little Rock (AR); On-site; USD 10,000 - 60,000; Full time

Job summary

A prominent healthcare institution in Arkansas is seeking a Patient Access Quality Coordinator. This role focuses on operationalizing training programs, conducting quality audits, and supporting staff development. The ideal candidate will hold a degree in a related field or equivalent experience and possess strong communication and analytical skills. A supportive and collaborative environment awaits the right individual, with available benefits for eligible positions.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Qualifications

• Bachelor's degree in Healthcare, Adult Education, or related field.
• Four years of related experience may substitute for degree.
• One year of experience in training or business coaching.

Responsibilities

• Designs and leads training programs for patient access staff.
• Implements quality audits to assess staff performance.
• Develops training materials in collaboration with IT.

Skills

Excellent oral and written communication skills

Highly developed critical thinking

Ability to simplify concepts

Ability to engage and motivate staff

Quantitative analysis and attention to detail

Education

Bachelor's degree in Healthcare or related field

Job description

Overview

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 10/30/2025

Type of Position: Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

Summary

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Position details

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | CORE PA Float

Department's Website:

Summary of Job Duties

The Patient Access Quality Coordinator is responsible for operationalizing and maintaining departmental and/or organizational training programs for UAMS, as well as researching and aligning educational resources with strategic focus areas of higher complexity and of a technical nature. In addition to planning and leading patient access training initiatives, this individual’s responsibilities also include the development and delivery of multi-media training materials and curricula, monitoring quality and performance metrics, keeping the Quality Assurance and Access Leadership apprised of results, and using data to identify and develop targeted opportunities for staff development for the individual, departmental, and organizational-wide presentation while maintaining the training calendar and database.

Responsible for assisting in the assessment of the quality performance of the UAMS Access teams who telephonically communicate with patients and providers. This role will monitor inbound and outbound calls to assess technical accuracy, customer service performance, and conformity to organizational policies and procedures. This position will perform routine audits on inbound and outbound calls, and score calls according to a standard approach.

The Patient Access Quality Coordinator works with intermittent supervision and review; works problems involving departures from standard policies, interpretations, or procedures will be presented to management for review and direction on resolution. This position may role model and float to areas as necessary. This position is required to work a portion of their time in each function to maintain a strong updated working knowledge of each area.

The Patient Access Quality Coordinator will need flexibility in scheduling hours worked to meet staff learning needs. The position may require in-state traveling to provide training for all UAMS Health access which includes possible overnight stays. Position may be required to travel out of state for training and/or conferences required for this position.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in Healthcare, Adult Education, Educational Leadership, Communications, Healthcare Administration, or related field OR Four (4) years of related experience in progressive roles in place of a degree Plus One (1) year of experience in training, teaching, or business coaching; QA, billing, registration, authorizations, or schedule.
• Excellent oral and written communication skills, deadlines
• Highly developed critical thinking, problem-solving, and decision-making skills
• Demonstrated aptitude for quantitative analysis and attention to detail
• Ability to simplify and communicate concepts to a variety of individuals
• Ability to account for individual needs/learning styles when educating staff
• Ability to engage and motivate staff members at all levels
• Ability to develop curriculum, instructor guides, and training materials

Preferred Qualifications:

• Two (2) years of experience working with EPIC Cadence in a large hospital, Access Center environment, or healthcare delivery system
• Two (2) years of experience with medical terminology, Epic systems, or Patient Access training
• CHAA or CHAM certification.
• Formal classroom teaching experience
• Proven success in developing curricula and training resources
• Knowledge of regulatory policies and procedures concerning billing and collections
• Quality Review experience

Additional Information:

Responsibilities

• Designs, implements, and leads training programs for patient access staff, including new hire orientation and ongoing education across key operational areas.
• Develops training materials, collaborates with IT for e-learning solutions, and trains staff on systems and tools.
• Acts as a resource for policy guidance and identifies opportunities for training improvement and staff development.
• Conducts quality audits to assess staff performance and registration accuracy, documents deficiencies, and recommends training.
• Prepares detailed reports for leadership, collaborates on improvement plans, and ensures accurate record-keeping of audit outcomes and follow-up actions.
• Completes tasks in the work queue following established expectations and policies.
• Conducting quality audits to assess staff performance, ensuring accuracy in registration processes, documenting deficiencies, and recommending training. Reporting on quality findings, collaborating with leadership on improvement plans, and maintaining accurate records of audit outcomes and follow-up actions.
• Proactively identifying and resolving workflow issues, addressing reported problems through email and ServiceNow in collaboration with users and stakeholders, and providing targeted training to improve performance and support a collaborative, solution-focused environment.
• Other duties as assigned.

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents: Proof of Veteran Status

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site: uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible: Yes