Patient Access PreAccess PreRegistration ( PRN)

Blanchard Valley Regional Health Center; Findlay (OH); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Blanchard Valley Regional Health Center is seeking a patient access/registration professional to ensure accurate patient intake and door-to-service readiness. The role involves verifying insurance, addressing discrepancies, and guiding patients through financial assistance options.

The candidate will also collect emails, support Patient Portal enrollment, and help Medicare patients with medical necessity screening and ABN collection. Remote work is possible with onsite attendance as needed.

Qualifications

• High School Diploma or GED required.
• Experience in data entry and customer service beneficial.
• Knowledge of medical terminology preferred.
• Ability to work remotely and attend onsite meetings as needed.
• Proficient computer use and keyboard skills.
• Ability to protect patient privacy and confidentiality.

Responsibilities

• Register and pre-register patients accurately and efficiently.
• Verify active insurance coverage and address discrepancies prior to service.
• Provide information on financial assistance options (HCAP, Charity, Medicaid).
• Process and route applications for financial assistance.
• Collect patient emails and assist with Patient Portal enrollment.
• Screen for medical necessity for Medicare patients and obtain ABN signatures when required.
• Use preregistration tools to reconcile demographics and insurance data.
• Serve as liaison between patients/families and the facility to resolve issues.

Skills

Data entry

Customer service

Interpersonal communication

Confidentiality

Multitasking on computer

Education

High School Diploma or GED

Associate degree in Healthcare related field

Tools

Electronic health record system

Patient Portal enrollment tools

Job description

PURPOSE OF THIS POSITION

Arranges for the efficient and accurate registration of all patients. Obtains required signatures and provides general information regarding hospital policies, registration procedures, benefits, patient rights, and patient financial responsibilities. Responsible for accurate information collection, and providing exemplary customer service.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Ability to Register/Pre Registers patients.
• Duty 2: Using all Insurance verification tools, identifies and confirms active insurance coverage. Uses available reports to address insurance discrepancies and update prior to service.
• Duty 3: Using the financial assistance screening tools to provide financial assistance including HCAP, Charity, and Medicaid when applicable.
• Duty 4: Sends completed applications for assistance to the appropriate patient care area.
• Duty 5: Collects patient email address and assists with Patient Portal Facility enrollment.
• Duty 6: Conducts medical necessity screening for all Medicare patients. Offers ABN and obtains appropriate signatures as required.
• Duty 7: Utilizes the electronic patient self-preregistration tool to reconcile demographic and insurance information the patient has submitted prior to their date of service.
• Duty 8: Acts as liaison between the facility and patient/family to resolve problems and/or address complaints.
• Duty 9: Participates in a variety of unit and hospital educational programs to maintain current skills and competency levels. Participates in and fully supports new hire and other department training and shadowing. Provides a positive learning environment and compassionate mentoring.
• Duty 10: Actively adheres to all policy/procedures of department and Organization. Is an active participant in Departmental meetings and engaged in process improvement initiatives.
• Duty 11: Actively informs Department Supervisor/Manager of inconsistencies that exist in the electronic health record.
• Duty 12: Performs all duties and responsibilities in a manner consistent with and supportive of the mission, vision and values of Blanchard Valley Health System.

REQUIRED QUALIFICATIONS

High School Diploma or GED equivalentData entry and/or PC experienceMedical terminology coursework or knowledgeExceptional customer service skills Maintains confidentiality at all timesAbility to work remote and attend onsite meetings as neededAbility to work at the computer for long periods. Skilled in key board skills. Ability to use the telephone to respond to customers, and the ability to use the computer and telephone simultaneouslyPositive service-oriented interpersonal and communication skills required.Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status. Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures

PREFERRED QUALIFICATIONS

Minimum of two years Registration experienceAssociates degree in Healthcare related field

PHYSICAL DEMANDSThis

This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. This position requires an individual to lift up to 20 pounds occasionally and push patients in wheelchairs (100-350 lbs ). The individual must have excellent eye/hand coordination to operate various office machines. This position requires corrected vision and hearing in the normal range.