Patient Access & Pre-Access Supervisor

ensemblehp; Green Bay (WI); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

Ensemble is seeking an experienced Patient Access Supervisor to coordinate registration duties, train staff, and monitor performance metrics in a fast-paced health-system setting.

The role steers staff scheduling, real-time productivity, and upfront collections coaching, with on-call coverage as needed. AI-enabled process improvements and certifications such as CHAM/CRCR are preferred, reflecting a commitment to service excellence across the enterprise.

Qualifications

• 1–3 years of experience in patient access, registration, or related roles.
• Ability to train staff and monitor daily performance metrics.
• Certification in CHAM or CRCR is preferred but not mandatory.

Responsibilities

• Coordinates all registration duties with direct and indirect reporting staff and provides training.
• Reviews reporting on key metrics (point of service, wait times, overtime, productivity) and communicates findings.
• Schedules staff, rotates shifts, and manages time-off to minimize overtime and maximize productivity.
• Manages upfront collection process tracking and coaching with performance improvement actions.
• Participates in on-call rotation, providing guidance by phone and stepping in as needed.
• Develops and documents department processes; conducts training and audits to ensure quality and compliance.
• Acts as resource for staff and other departments, upholding standards of service excellence.
• Leads projects related to implementation, tracking, and process changes; reports to Patient Access Leadership.
• Participates in daily facility activities and gathers department statistics as assigned.
• Supports staff evaluations and attendance systems; attends required meetings for process alignment.
• Supports AI-driven workflow improvements and oversees the exploration and application of AI solutions.

Education

Certified Healthcare Access Management (CHAM)

Certified Revenue Cycle Representative (CRCR)

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our "Best in KLAS" Ensemble Difference Principles and consistently delivering outstanding results.

Career Opportunity Offering:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement

Job Summary:

The starting salary for this position is $47,400.00 annually, final compensation will be based on experience

Essential Job Functions:

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training for staff. Monitors daily productivity and communicates with staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call‑offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity.
• Responsible for upfront collection process tracking and monitoring. Assigns goals and provides coaching and corrective action as appropriate.
• On‑call rotation which includes days, nights, and weekends as necessary. While performing on‑call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call‑offs, staffing issues, or unexpected volumes.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
• Assists with staff evaluations. Maintains time/attendance system.
• Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation.

Ensemble Required License / Certification:

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)

Job Experience: - 1 to 3 Years

Pref