Patient Access & Navigator Trainer

Jobtailor; Goleta (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Training Coordinator to deliver and coordinate training for centralized scheduling and patient access teams. The role includes acting as a resource for education, onboarding, and competency development, while partnering with leadership to plan development activities and maintain a comprehensive knowledge base.

The ideal candidate has an Associate's degree or equivalent, Epic credential within a year, and 2+ years in patient access/scheduling or call center, with higher

Qualifications

• Associate's degree or equivalent; 2 years of applicable experience per year of education.
• Bachelor’s degree preferred.
• EPIC credential (Cadence, Radiant or Referral Management) within 1 year of hire.
• Process Improvement Methodology certification, Certified Revenue Cycle Rep, and Certified Patient Access Rep preferred.
• Basic MS Word, Outlook, PowerPoint, and Excel; 35 wpm; knowledge of an Electronic Health Record system.
• Intermediate MS Office and Epic skills preferred.
• 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.
• 5 years of Patient Access, Scheduling, or Call Center experience; 3 years of management; adult education experience preferred.

Responsibilities

• Provide coordination and delivery of training to the centralized scheduling center and patient access teams.
• Serve as a consultant and resource for education, role development, onboarding of new hires, and competency management.
• Communicate with leadership to identify training needs and map development plans for teams and individuals; maintain a training knowledge base.

Skills

training delivery

competency management

process improvement methodology

keyboard typing speed

Electronic Health Record system

patient access

scheduling

call center experience

adult education

Education

Associate's Degree

Bachelor’s Degree

Tools

Microsoft Office

EPIC

Job description

Responsibilities

• Providing coordinating and delivering training to the centralized scheduling center and patient access teams.
• Functions as a consultant and resource for education, role development, orientation/onboarding of new hires, advanced training for established team members, and competency management.
• Communicates with leadership to identify training needs and map out development plans for teams and individuals and maintaining a comprehensive training knowledge base.

Requirements

• Minimum: Associate's Degree or equivalent education/experience (2 years of applicable experience for each year of education).
• Preferred: Bachelor’s Degree.
• Minimum: Obtain EPIC credential (issued by Cottage Health) in Cadence, Radiant or Referral Management within 1 year from hire date.
• Preferred: Process Improvement Methodology certification, Certified Revenue Cycle Rep (HBI), and Certified Patient Access Rep.
• Minimum: Basic MS Word, Outlook, PowerPoint, and Excel skills, 35 wpm keyboard/typing speed, knowledge of an Electronic Health Record system.
• Preferred: Intermediate MS Office and Epic skills.
• Minimum: 2 years of progressively responsible Patient Access, Scheduling, or Call Center experience.
• Preferred: 5 years of Patient Access, Scheduling, or Call Center experience, 3 years of management experience, an adult education experience.

Hard Skills

• training delivery
• competency management
• process improvement methodology
• keyboard typing speed
• Electronic Health Record system
• patient access
• scheduling
• call center experience
• adult education

Soft Skills

• communication
• consultation
• leadership
• organizational skills

Certifications & Qualifications

• EPIC credential
• Certified Revenue Cycle Rep
• Certified Patient Access Rep