PATIENT ACCESS NAVIGATOR I

Cooper University Health Care; United States; Remote; USD 25,000 - 40,000; Full time

Benefits offered by this job

Pay transparency

Job summary

Cooper University Health Care in South Jersey is actively seeking Patient Navigators to serve as the single access point for physician and radiology services across multiple disciplines.

The role emphasizes fast-paced teamwork, strong communication, and a service-oriented mindset to deliver an exceptional patient experience within Cooper’s Access Center.

Qualifications

• Minimum experience in a Customer Service, Contact Center or scheduling environment.
• Experience with central scheduling, medical terminology, insurance verification, registration or hospital/physician office is preferred.

Responsibilities

• Provide a single, centralized point of patient access to physician and radiology services.
• Deliver an exceptional patient experience and assist patients, customers and physicians contacting the Access Center.
• Support knowledge of EPIC and other patient access workflows as needed.

Skills

Customer service

Communication

Teamwork

Time management

Analytical thinking

Computer proficiency

Education

High School diploma or equivalent

Tools

EPIC systems

Excel

Word

Outlook

Job description

Remote

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management

Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required.

Special Requirements

Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.

Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

Team player with a genuine interest in resolving customer issues.

Must enjoy interacting and working collaboratively in a team environment.

Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.

Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly.

Must have excellent time management and organizational skills.

Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.

Knowledge of EPIC systems a plus.

Must be able to work varied hours/shifts as business needs change and evolve.

Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Bilingual skills are a plus.

Hourly Rate Min $18

Hourly Rate Max $29

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.