Patient Access Manager

Children's National Hospital; Washington (District of Columbia); On-site; USD 78,000 - 129,000; Full time

Job summary

Children's National Hospital in Washington, DC is seeking an experienced leader to oversee the 24/7 Patient Access Department. You will manage admissions, ED, lab and radiology registration, scheduling, and financial counseling, ensuring top-notch patient service and fiscal accountability.

The role includes supervising staff, hiring and training, performance management, and coordinating across SZ Campus, United Medical Center, and off-site locations.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of work experience; supervisory experience preferred.
• Strong interpersonal and written communication skills required.
• Knowledge of hospital billing practices and scheduling/billing systems preferred.

Responsibilities

• Oversee 24/7 Patient Access Department operations.
• Supervise hiring, training, evaluation and day-to-day staff management.
• Coordinate admissions, ED, lab and radiology registration/scheduling and financial counseling.
• Focus on customer service, patient satisfaction, staff development, and fiscal goals.
• Rotate call, weekend and shift coverage; float to multiple locations as needed.

Skills

Interpersonal communication

Written communication

Staff supervision

Delegation

Customer service

Billing knowledge

Scheduling knowledge

Analytical thinking

Project management

Time management

Microsoft Office

Bilingual (nice to have)

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

111 Michigan Avenue NorthwestWashington, DC 20010Kids Are Our Everything.Department10563 Patient Access OperationsPay Range$77,646.40 - $129,396.80Under the leadership of the Director of Patient Access will be responsible for successfully managing the organizational and administrative operations of the 24/7 Patient Access Department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in the managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations) as needed.Minimum EducationBachelor's Degree (Required)Minimum Work Experience5 years (Required)Related Healthcare experience (Strongly preferred)3 Years Supervisory experience (Strongly preferred)Required Skills/KnowledgeExcellent interpersonal and written communication skills required.Ability to delegate assignments and follow through on details is essential.Excellent consumer relations skills required.Knowledge of physician, hospital based billing practices preferred.Knowledge of hospital scheduling and billing systems.Strong analytical problem solving skills and ability to work with information systems.Outstanding project management and task prioritization abilities; ability to meet pre-determined deadlines.Ability to supervise, counsel, train, and develop staff Advanced technical skills, as appropriate.Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities.Proficient in Microsoft products.Bilingual a plusFunctional AccountabilitiesGrowEncourage and share new ways of making the right work easier to doRecognize and share incremental improvements in operationsPromote the success of organizational and department initiatives by clearly aligning programs to the missionHuman Resource ManagementParticipates in the implementation and evaluation of services, programs, and performance standards to achieve departmental goalsCoordinates daily activities of support staff with regard to workload requirements and available resources.Provide ongoing feedback with staff to include rounding, meetings and staff huddlesMonitors appointment and registration quality, call quality reporting problems and recommending solutions to ensure standards are met.Monitors department flow, implementing performance improvement initiatives to ensure physician and staff productivity .Monitor time and attendance work quality and behavior and address accordinglyCompliance / Facility ManagementPromotes awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service deliveryParticipates in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibilityResponsible for the provision of a safe, secure, clean work and patient care environment including the full functionality of equipment and interacting with the applicable business contacts/service vendors to ensure the availability of services at all timesMonitors space utilization to ensure proper use of space and expansion needs are met.Budget and Financial Analysis / Planning Revenue EnhancementPrepares documentation and projections to support the operating and capital budget planning process.Evaluates and recommends purchase of new equipment needed to maximize productivity and quality of care.Implements actions to facilitate meeting budget requirements and administers programs within budgetary guidelines.Provides monthly reports to leadership identifying outcomes and opportunities for improvementMaintains effective working relationships with hospital departments and ROCs and represents CNMC in professional groups and community outreach activitiesParticipates in the planning for new business opportunities and services in support of the CNMC mission.Charge / Data Entry ProcessingEnsures that daily reconciliation of schedules and charge documents occurs, that charge documents are complete with CPT and ICD-9 coding, that demographic changes have been made in the system, and that appropriate referrals are attached.Works all established charge reports to correct billing errors and identify staff training needs. Maintains/coordinates filing system of all charge documentsEnsure timeliness and accuracy of billing. Responds to inquiries and complaints regarding Charging and data entryParticipates in the establishment and revision of procedures, performance standards and productivity targets for staffThe disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.