Bed Management Specialist (8 Hours Per Week | Shifts Vary)

Children's National Hospital; Washington (District of Columbia); On-site; USD 32,000 - 63,000; Full time

Job summary

Children’s National Hospital in Washington, DC is seeking a Bed Management Specialist to provide patient services and administrative support in clinic operations. You will register patients, verify information, and coordinate bed assignments with a focus on accuracy and courteous communication with families and staff.

The role requires a High School Diploma or GED and at least 2 years of related experience in billing, registration, scheduling, and insurance verification.

Qualifications

• High School Diploma or GED required.
• 2 years related experience.
• Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening and charge posting.

Responsibilities

• Register inpatients and outpatients and obtain required forms and signatures.
• Interact with parents, patients, physicians and staff, under moderate supervision, in a courteous manner.
• Contact payers to obtain precertification, co-pay and deductible information.
• Notify patients of required co-pays or deductibles.
• Assign beds to patients and update bed status in systems.
• Maintain waiting list of patients to be admitted and report status to physicians.

Education

High School Diploma or GED

Job description

111 Michigan Avenue NorthwestWashington, DC 20010Kids Are Our Everything.Department10112 Patient AccessPay Range$22.87 - $45.99The Bed Management Specialist will provide patient services and administrative support in clinic operations, and interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Responsible to obtainin and validate patient information from various sources and to ensure information entered into the computer management system is accurate. Perform the registration process for all inpatients and outpatients and obtain required forms and signatures, and complete all managed care notification requirements. Contact various payers to obtain precertification, co-pay and deductible information. (Will notify patient that a co-pay or deductible is required.)Minimum EducationHigh School Diploma or GED (Required)Minimum Work Experience2 years related experience. Experience performing billing, patient registration, and scheduling, medical insurance verification, insurance screening and charge posting. (Required)Functional AccountabilitiesTechnical ResponsibilitiesAssign beds to patients in accordance with established criteria in the “Accommodation Policy”.Change the accommodation code for all transfers that cannot be accommodated (i.e. A request for transfer is received for an ICU patient for an IMC bed but patient cannot be moved. Accommodation code must be changed in the HBOC/Star Application.Assign beds within 15 minutes of patient’s arrival to floor4 . Notify AD of Direct Admissions Update Cerner Application when an Emergency Room Patient is admitted.Communicate with the AD/Unit if unable to accommodate patient within 15 minutes.Collaborate Insurance Verification to insure reimbursement criteria are met (i.e. evs, rte, faxing face sheets).Refer direct admits to Insurance Verification for processing.Contact AD in regard to inpatient transfers from other hospitals.Respond to telephone request for beds and complete information on Request for Admission Forms. (I.e. date and time of request, time bed assigned reason for cancellation, contact person).Admit NICU babies as quickly as possibleMaintain waiting list of patients to be admitted. (Keep physicians and patients aware of admits statusComplete Quality Assurance (QA) Reports on a daily basis. (i.e. RMB charges and outpatient in bed 23 hours, monitor OPO bed in the ED).Ensure all applicable Admission forms are completed in their entirety.Function as a Registrar when requested.Customer ServiceMeet or exceed hospital/department. “Service Excellence” standards as outlined by CNMC.Meet or exceed hospital/department telephone etiquette standards.Answer the phone within 3 rings.Assume responsibility for any call answered to completion of request; ask permission to place callers on hold or transfer their calls; thank the caller for calling CNMC.Assist with interpreter services when possible.Maintain composure during difficult situations; exhibit sensitivity and good judgment when resolving patient problems and referr issues to the department manager .SafetySpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceThe disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.