Patient Access Manager (Front Office Manager) - Keller, Colleyville & Willow Park

Emerus Holdings, Inc.; Keller (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Emerus Holdings, Inc. seeks a Patient Access Manager in Keller, TX to lead daily patient access operations and site-wide registrations, coordinating with the dietician for dietary services.

You will supervise staff, ensure EMTALA, HIPAA compliance, accurate registrations, and data reporting. Strong customer service, English fluency, and EMR experience are required; supervisory experience is a must.

Qualifications

• Requires a High School Diploma or GED; a four-year degree in business or healthcare is highly preferred.
• Minimum of five years patient registration and insurance verification experience in a health care setting is required.
• Minimum of two years supervisory experience in health care is required; indirect leadership may be considered if a direct fit.
• Emergency Department registration experience is strongly preferred.
• Knowledge of insurance plans (PPO, POS, HMO, Medicare, Medicaid) and payors is required.
• Basic understanding of medical terminology and EMR experience is required.
• Excellent customer service and proficiency with MS Office are required.

Responsibilities

• Lead daily patient access operations and site-wide registrations to ensure quality and customer service.
• Oversee medical records management and coordination with the registered dietician for dietary services.
• Ensure EMTALA, DNV, HIPAA compliance and accurate data collection for quality measures.
• Hire, train, and supervise patient access staff; conduct performance evaluations and coaching.
• Coordinate with regional and corporate partners on special projects and initiatives.

Skills

Excellent customer service

MS Office proficiency

Strong communication

English fluency

Education

High School Diploma or GED

Bachelor's degree in business or healthcare (preferred)

Tools

MS Office (Word/Excel/PowerPoint/Outlook)

Job description

About Us

HIGHLIGHTS:

SHIFT: Day Shift (7am-7pm)

JOB TYPE: Full-Time

LOCATION: Keller - Colleyville - Willow Park

FACILITY TYPE : 16 bed Small-Format Hospital (8 ER, 8 Inpatient)

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

Position Overview

The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
• Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
• Ensure the accuracy and completeness of daily registrations
• Compile, analyze, and report data for Patient Access quality measures
• Ensure collection of payments and cash drawer reconciliation
• Prepare and make weekly deposits
• Prepare work schedules and payroll to accommodate budget and allotted FTEs
• Effectively communicate and maintain working relationship with the registered dietician
• Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
• Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
• Interview, hire, train, evaluate, and counsel patient access team members
• Provide continuous training for and communicate changes to existing employees
• Ensure all personnel policies are followed
• Work closely and professionally with regional and corporate partners on special projects
• Provide focused education and training for patient access team members around point of service collections

Other Job Functions

• Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
• Distribute mail appropriately
• Order office supplies as needed
• Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
• Notify appropriate contact of any malfunctioning equipment or maintenance needs
• Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
• Attend staff meetings or other company sponsored or mandated meetings as required
• Perform additional duties as assigned

Basic Qualifications

• Requires a High School Diploma or GED
• A four-year degree in business or healthcare highly preferred
• A minimum of five years patient registration and insurance verification experience in a health care setting is required
• In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
• Emergency Department registration experience, strongly preferred
• Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
• Basic understanding of medical terminology
• Knowledge or previous experience using EMR, required
• Excellent customer service
• Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
• Position requires fluency in English; written and oral communication
• Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.