Patient Access Manager

Mallinckrodt Pharmaceuticals; Hazelwood (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Keenova is seeking a Patient Access Manager to support access, reimbursement, and patient services across multiple locations, including Bridgewater, NJ and Hazelwood, MO. The role focuses on navigating payer landscapes, educating patients, and coordinating with care teams to improve timely treatment initiation.

The PAM will analyze access barriers, partner with providers and pharmacies, and drive improvements in patient support programs to enhance overall patient experience and outcomes.

Responsibilities

• Critical point person for reimbursement and acquisition logistics for a high-touch biologic medication in an orphan disease with multiple payer options.
• Assist patients with Buy/Bill management; educate on Specialty Pharmacy logistics; emphasize timely follow-up to avoid delays.
• Manage patient assistance and reimbursement support services related to Buy/Bill products.
• Coordinate with patient support service representatives as needed.
• Educate patients on Buy/Bill, patient assistance and reimbursement support services.
• Utilize data to inform process improvements and patient access strategies.

Job description

Job Title

Patient Access Manager

Requisition

JR000016055 Patient Access Manager (Open)

Location

Bridgewater, NJ

Additional Locations

Hazelwood, MO, Malvern, PA

Job Description Summary

The Patient Access Manager (PAM) is a critical front-line member of the Keenova Patient Support Services team who represents Keenova's commitment to improving the patient experience by supporting patients, caregivers, healthcare providers, and internal stakeholders throughout the treatment journey. The PAM serves as a trusted resource and subject matter expert, providing education, support, navigation assistance, and hands-on guidance related to treatment access, reimbursement, affordability, and patient support services.
Having gained significant experience in patient access, reimbursement, patient support services, and healthcare navigation, the PAM possesses the ability to synthesize complex information and apply it to improve patient outcomes, reduce access barriers, and enhance the overall patient experience. The PAM effectively identifies patient-specific and systemic obstacles impacting treatment initiation and continuity of care and proactively collaborates with internal and external stakeholders to develop solutions that support timely patient access.
The PAM is proficient in analyzing patient access trends, reimbursement challenges, affordability concerns, and treatment journey insights. Using these insights, the PAM identifies opportunities for process improvement, patient support enhancements, and operational efficiencies that improve access outcomes. The PAM takes initiative to work collaboratively with patients, caregivers, provider offices, specialty pharmacies, case managers, and FRMs while ensuring solutions remain patient-centered, compliant, and aligned with organizational objectives. The PAM operates effectively as part of a cross-functional team to navigate complex patient situations and resolve access-related obstacles.
With minimal guidance, the PAM serves as a strategic voice of the patient, identifying emerging trends, unmet needs, healthcare literacy challenges, affordability barriers, and access obstacles that impact patient outcomes. The PAM translates these insights into actionable recommendations that support patient support strategy, operational improvements, resource allocation decisions, and future program design. Through expertise, influence, and collaboration, the PAM helps drive patient-centered solutions that improve treatment initiation, continuity of care, and overall patient experience.

Job Description

Key Responsibilities

Patient Support

• Critical point person for all reimbursement and acquisition logistical aspects of a high touch biologic medication for an orphan disease, and testosterone products with multiple acquisition options within a changing payer landscape.
• Assists patients with questions related to Buy/Bill BI management. Educate/Assist with Specialty Pharmacy (SP) understanding, expectations and logistics. Continually educate patients on appropriate steps, educate on the importance of answering the phone throughout the journey to ensure there are no delays
• Primary responsibilities include:
• Managing patient assistance and reimbursement support services offered to patients and related to patient access buy/bill products.
• Coordinating with Keenova's patient support services program representatives, as needed
• Educating patients on the Buy/Bill process, patient assistance and reimbursement support services.
• Utilizing data