Manager, Executive Patient Access

Mallinckrodt; Bridgewater Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

Mallinckrodt seeks a Manager, Executive Patient Access to lead strategic patient access initiatives at Bridgewater, NJ, with responsibility for complex reimbursement, Buy/Bill processes, and coordination with SP and external partners.

The role focuses on removing barriers to therapy, educating patients and office staff, and driving process improvements to ensure timely access to prescribed therapies. Significant cross-functional interaction is expected.

Responsibilities

• Critical point person for all reimbursement and acquisition logistical aspects of a high touch biologic medication for an orphan disease, and testosterone products with multiple acquisition options within a changing payer landscape.
• Personally manages only the most complex, high-impact patient access situations and organizational escalations.
• Assists patients with questions related to Buy/Bill BI management. Educate/Assist with Specialty Pharmacy (SP) understanding, expectations and logistics. Continually educate patients on appropriate steps, educate on the importance of answering the phone throughout the journey to ensure there are no delays.
• Managing patient assistance and reimbursement support services offered to patients and related to patient access to buy/bill products.
• Coordinating with Keenova's patient support services program representatives (as necessary).
• Educating office staff on the use of Buy/Bill products patient assistance and reimbursement support services.
• Educating patients on the Buy/Bill process, patient assistance and reimbursement support services.
• Utilizing data to critically think through acquisition challenges from a variety of outlets including SP and Specialty Distributors.
• Is proficient in business analytics and can use this to understand common logistical issues in accounts and elevate cases appropriately so that the FRM can proactively develop plans for remediation.
• Assist new patients from a reimbursement perspective to inform them about the reimbursement process as well as education on various MARC approved resources pertaining to reimbursement, acquisition and financial assistance.

Job description

Job Title

Manager, Executive Patient Access

Requisition

JR000016054 Manager, Executive Patient Access (Open)

Location

Bridgewater, NJ

Additional Locations

Hazelwood, MO, Malvern, PA

Job Description Summary

The Patient Access Manager Executive (Executive PAM) is a highly strategic leader within Keenova's Patient Access organization who serves as a trusted partner to patients, caregivers, and internal stakeholders to optimize the patient access experience across the treatment journey. The Executive PAM represents Keenova's commitment to patient access and engagement by identifying barriers to therapy, driving innovative solutions, and facilitating successful patient outcomes through education, advocacy, and cross-functional collaboration. Having developed advanced expertise in patient access, reimbursement, and affordability programs, the Executive PAM recognizes emerging market trends, access challenges, and policy changes that may impact patients. The Executive PAM synthesizes operational and market insights to anticipate needs, influence best practices, and supports strategic initiatives that improve access to therapy while enhancing the patient and customer experience. The Executive PAM serves as a subject matter expert and consultative resource for patients, caregivers, FRMs and other internal stakeholders. Through deep knowledge of patient support programs, payer processes, reimbursement pathways, and patient engagement strategies, the Executive PAM delivers education, guidance, and tailored solutions that address complex access barriers and support therapy initiation and continuity. As a senior leader within the Patient Access organization, the Executive PAM strategically engages internal and external partners to strengthen relationships, identify opportunities for process improvement, and align patient access initiatives with organizational goals. This role leverages extensive experience across the healthcare ecosystem to advance patient-centric solutions, drive operational excellence, and contribute to the evolution of Keenova's patient support programs. The Patient Access Manager Executive serves as the most senior individual contributor within the Patient Access organization and is responsible for shaping patient engagement strategy, influencing enterprise decision making, and driving continuous improvement across the patient access ecosystem. Through thought leadership and cross-functional influence, the Executive PAM establishes organizational best practices, advises leadership on emerging access challenges, and champions initiatives that improve patient outcomes, operational excellence, and business performance. The Executive PAM confidently collaborates with patients, caregivers, FRM's and key internal stakeholders to address complex access and engagement challenges. Through thought leadership, strategic problem solving, and a commitment to delivering an exceptional patient experience, the Executive PAM influences practice transformation (via the FRM), supports access innovation, and helps ensure patients receive timely and appropriate access to prescribed therapies.

Job Description

Key Responsibilities

Patient Support

• Critical point person for all reimbursement and acquisition logistical aspects of a high touch biologic medication for an orphan disease, and testosterone products with multiple acquisition options within a changing payer landscape.
• Personally manages only the most complex, high-impact patient access situations and organizational escalations.
• Assists patients with questions related to Buy/Bill BI management. Educate/Assist with Specialty Pharmacy (SP) understanding, expectations and logistics. Continually educate patients on appropriate steps, educate on the importance of answering the phone throughout the journey to ensure there are no delays.
• Managing patient assistance and reimbursement support services offered to patients and related to patient access to buy/bill products.
• Coordinating with Keenova's patient support services program representatives (as necessary).
• Educating office staff on the use of Buy/Bill products patient assistance and reimbursement support services.
• Educating patients on the Buy/Bill process, patient assistance and reimbursement support services.
• Utilizing data to critically think through acquisition challenges from a variety of outlets including SP and Specialty Distributors.
• Is proficient in business analytics and can use this to understand common logistical issues in accounts and elevate cases appropriately so that the FRM can proactively develop plans for remediation.
• Assist new patients from a reimbursement perspective to inform them about the reimbursement process as well as education on various MARC approved resources pertaining to reimbursement, acquisition and financial assistance.

Specialty Pharmacy (SP) Support

• Work closely with the external and internal customers to trouble shoot any SP related issues.