Patient Access Manager

Scottish Rite for Children; Frisco (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Scottish Rite for Children in Frisco seeks a Patient Access Manager to lead ambulatory care access services, including contact center and PAR team, ensuring efficient workflows and patient-focused service. This role emphasizes staff development, performance optimization, and collaboration with hospital leaders to improve patient experiences.

The ideal candidate brings 5+ years in healthcare access or office settings and at least 2 years in a leadership role, with strong communication and

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum 5 years’ experience in contact center, medical office or healthcare setting.
• Minimum 2 years in a leadership position.
• Strong written and verbal communication skills.
• Strong organizational and interpersonal skills.

Responsibilities

• Defines, develops, and improves access workflows and performance standards within Ambulatory Care.
• Manages staff work allocation and monitors performance with attention to detail.
• Leads recruiting and hiring processes for the team.
• Ensures staff competency through ongoing training and quality assurance.
• Controls payroll, PTO, and leave records for direct reports.
• Collaborates with leaders to drive quality patient care and efficiency.
• Maintains HIPAA compliance and patient confidentiality.
• Acts as liaison to improve patient experience and service quality.
• Supports and leads department initiatives and change efforts.

Skills

Leadership

Communication

Organizational skills

Healthcare experience

HR/payroll knowledge

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Patient Access Manager

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Job Description:

Duties/Responsibilities

• Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services
• Assigns, monitors, and manages employees’ work within sphere of influence; operates with high-level of reliability and attention to detail
• Manages recruiting and hiring processes for team and areas of responsibility
• Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance
• Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care
• Coordinates and develops professional growth of direct reports
• Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements
• Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary
• Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution
• Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws
• May maintain patient information and documentation in electronic medical record; guides team in this area
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
• Supports and promotes hospital and departmental performance improvement goals
• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations
• Supports departmental initiatives and change efforts
• Practices financial and resource stewardship
• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization’s core values
• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required
• Bachelor’s degree preferred
• Minimum 5-years’ experience in contact center, medical office or healthcare setting required
• Minimum 2-years in relevant leadership position required
• Strong written and verbal communication skills required
• Strong organizational and interpersonal skills required

Working Environment

• Working Conditions: Inside
• Working Position: Sitting, Standing, Walking
• Physical Demands: Sedentary & Light
• Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.
• An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs
• Sensory/Communicative activities essential to the performance of this position: Smelling, Hearing, Seeing, Speaking
• An Individual in this position will be exposed to: Inside environment