Patient Access Liaison-Actimmune (Rare Disease) Mid West

Amgen; Chicago (IL); Remote; USD 169,000 - 199,000; Full time

Job summary

A global biotechnology company is seeking a Patient Access Liaison to support patients prescribed ACTIMMUNE. The role involves providing logistical and educational assistance to patients and caregivers, as well as ensuring medication access. Candidates should have a Doctorate, a Master's, or a Bachelor's degree with relevant field experience, along with strong communication skills. This position is field-based and may require travel up to 75%. The expected salary is competitive and Amgen offers comprehensive benefits.

Benefits

Comprehensive employee benefits package

Flexible work models

Discretionary annual bonus program

Qualifications

• 2 years of field-based experience in patient services/reimbursement with a Doctorate.
• 4 years of field-based experience in patient services/reimbursement with a Master's.
• 6 years of field-based experience in patient services/reimbursement with a Bachelor's.

Responsibilities

• Provide logistical and educational assistance to patients and caregivers.
• Support patients with medication access and adherence.
• Educate regarding insurance options and resources.

Skills

Bilingual in Spanish & English

Strong interpersonal skills

Strong analytical skills

Excellent written and verbal communication skills

Education

Doctorate degree in relevant field

Master's degree in relevant field

Bachelor's degree in relevant field

Tools

Microsoft Office

Job description

Must live in the following states: Ohio, Illinois, Wisconsin, Michigan and Minnesota.

Overview

Join Amgen’s Mission of Serving Patients.

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas – Oncology, Inflammation, General Medicine, and Rare Disease – we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Responsibilities

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Live

What you will do

The Patient Access Liaison (PAL) activities and responsibilities include supporting patients prescribed ACTIMMUNE. The PAL is a field-based position that will provide logistical and educational assistance to patients and caregivers as well as office staff, including physicians, nurses, and social workers. The PAL will work closely with patients and families, as well as physicians and their staff, to prevent and address barriers to patient medication access and improve patient adherence. The PAL will work with numerous internal teams, including Case Management, Reimbursement, Market Access, Medical Affairs, Advocacy, Sales & Marketing to provide education and resources on navigating insurance processes and accessing treatment.

• Provide home based demonstration on proper use of medication including self-injection techniques.
• Support and educate patients and caregivers about patient services for ACTIMMUNE, including product support and information, dosing and administration, reimbursement services, and other education as needed.
• Provide reimbursement education and support to physician’s offices with specific emphasis on Amgen By Your Side reimbursement support services.
• Secure written opt-in and consent waivers to the patient support program for patients in the region.
• Maintain routine and proactive contact with patients while reactively responding to specific requests.
• Educate patients about insurance options when necessary to ensure continuity of care for the patient.
• Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
• Respond immediately to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.
• Connect patients with and warm transfer to appropriate financial assistance programs, if eligible and appropriate.
• Connect patients with external support programs that may be available in the region, as needed.
• Partner with Safety and PV. Report AE’s and product complaints through medical information.
• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
• Represent Amgen at external meetings.
• Coordinate with case managers and home office commercial team.

Qualifications

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree AND 2 years of field-based experience in patient services/reimbursement

Or

• Master's degree AND 4 years of field-based experience in patient services/reimbursement

Or

• Bachelor's degree or AND 6 years of field-based experience in patient services/reimbursement

Preferred Qualifications:

• Bilingual in Spanish & English preferred.
• Orphan or Rare disease experience preferred.
• Experience directly supporting patients preferred.
• Account management/institutional experience preferred.
• Familiarity with HIPAA guidelines and FDA requirements.
• Familiarity with and Adherence to internal and OIG Compliance guidelines a must.
• Ability to handle difficult patient cases and resolve hurdles.
• Ability to work in team environment and manage communication with case managers and clinical sales associates.
• Ability to respond immediately when necessary to prevent lapses in treatment.
• Strong analytical skills and ability to report on meaningful activity in the region.
• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Facilitate or attend virtual/live patient/caregiver educational events
• Ability to travel up to 75%, including some overnight and weekend commitments.

Benefits and Compensation

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us.

careers.amgen.com

Amgen's application deadline for this position is 11/30; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

169,028.00 USD - 198,585.00 USD