Patient Access Liaison 3 - Full Time

Northwell Health; Norwalk (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

Norwalk Hospital Association in Norwalk, CT is seeking a Patient Access Liaison to support Level 1 and 2 roles, guiding staff and ensuring a smooth, one-touch patient financial experience.

The role emphasizes collecting payments, estimating patient liability, and coordinating with physicians and departments to ensure timely approvals and accurate information.

Qualifications

• HS Diploma with 3–5 years related experience required.
• Associate's degree with 3 years related experience.
• Bachelor's degree with 3 years experience preferred.
• PAL2 preferred.
• Basic MS Word & MS Excel.
• Customer service and organizational skills.
• NAHAM certification within one year of hire.

Responsibilities

• Perform all Level 1 & 2 Patient Access Liaison responsibilities.
• Provide supervision, guidance and training to level 1 and 2 staff in the absence of the department supervisor.
• Contribute to design and flow of all processes within the Patient Access Department.
• Determine need for financial counseling and recommend service deferral if patient cannot pay.
• Obtain clinical information to support third party payors and assess medical urgency.
• Perform collections of patients with outstanding accounts receivable and explain liability.

Skills

Customer service

Organizational skills

MS Word

MS Excel

Communication skills

Education

HS Diploma with 3–5 years related experience

Associate's degree with 3 years related experience

Bachelor's degree

PAL2 Preferred

NAHAM certification within 1 year of hire

Tools

MS Word

MS Excel

Job description

Monday-Friday 8:30am-5:00pm.

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners— who are working to change health care for the better.

Summary Responsible for all accountabilities of Level 1 and 2 Patient Access Liaison and provides training and guidance to staff. Provides support to patients without financial clearance and guides them through the financial process from scheduling to service to ensure a "one touch" experience. Determines the need for financial counseling or service deferral and refers the patient to the necessary individual for assistance. Provides estimates for services when appropriate. Receives and processes patient

Responsibilities

• Criteria A: Performs all responsibilities of the Level 1 & 2 Patient Access Liaison positions. Criteria B: Provides supervision, guidance and training to level 1 and level 2 patient access employees and support staff. Responsible for supervisory activities in the absence of the department supervisor. Criteria C: Contributes to the design and flow of all processes and procedures within the Patient Access Department. Criteria D: Determines the need for financial counseling and makes recommendations for service deferral if patient is unable to pay. Consults with internal and external physicians to determine medical urgency.
• Criteria A: Obtains clinical information from either the attending physicians or hospital-based sources to provide to third party payors to properly assess medical urgency and medical necessity. Criteria B: Collaborates with other hospital departments and positions such as Clinical Resource Management on developing and implementing systems to ensure prior approval requirements are met. Criteria C: Accurately identifies and documents financial and payor-specific issues within the system. Criteria D: Facilitates in gathering accurate patient billing information.
• Criteria A: Performs collections of patients with outstanding accounts receivable. Accurately estimates the patient liability (copayments, deductibles, coinsurances, deposits, etc. via obtaining accurate demographic and financial information). Criteria B: Receives and processes patient payments. Maintains necessary petty cash to properly service and receive payments. Criteria C: Answers patient inquiries regarding their liability and able to explain the variables involved. Criteria D: Properly receipts and forwards all copies of patient payment receipts posting to the patients account in appropriate system.
• Criteria A: Performs end of day duties closing and reconciliation duties in appropriate system and reconcile deposit slips. Criteria B: Fulfills all compliance responsibilities related to the position. Criteria C: Performs other duties as assigned.
• Performs other duties as assigned.
• Fulfills all compliance responsibilities related to the position.

Education Skills Experience

• HS Diploma with minimum of 3-5 years job related experience or Associate's degree with minimum 3 years job-related experience required
• Bachelor's Level Degree, with minimum 3 years experience, preferred.
• PAL2 Preferred.
• Basic MS Word & MS Excel.
• Customer service and organizational skills.
• National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions

• Manual: Some manual skills/motor coord & finger dexterity
• Occupational: Little or no potential for occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Company: Norwalk Hospital Association
Org Unit: 344
Department: NH Admin Psych
Exempt: No
Salary Range: $24.72 Hourly