Patient Access Liaison

Taylor Strategy Partners; San Francisco (CA); Remote; USD 185,000 - 195,000; Full time

Job summary

A leading biopharmaceutical company is seeking a Patient Access Liaison to provide guidance on therapy access to patients and caregivers. You will educate patients on insurance coverage while developing relationships and ensuring compliance with regulations. Candidates should have at least 5 years of experience in a direct patient support role and a Bachelor's degree. This role offers a competitive salary ranging from $185,000 to $195,000, alongside comprehensive benefits.

Benefits

401(k) plan with company match

Medical, dental, and vision plans

Company-offered life insurance

Paid leave benefits for new parents

Employee discounts

Qualifications

• Minimum 5 years of experience in a direct patient support role.
• Experience in product launches for orphan or rare diseases is preferred.
• Bilingual candidates are preferred.

Responsibilities

• Serve as the primary point of contact for patients and caregivers.
• Educate patients on insurance coverage and therapy access.
• Manage long-term relationships with patients and their care teams.

Skills

Excellent interpersonal skills

Communication skills

Ability to explain reimbursement concepts

Professional demeanor

Education

Bachelor’s degree

Clinical/Allied Health degree/licensure preferred

Job description

Description

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.

At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets.

The Patient Access Liaison (PAL) is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL supports patient access to therapy by guiding patients and their care teams through the insurance, coverage, and reimbursement process, and providing disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure patients receive timely access to needed therapies, supporting safe, appropriate treatment initiation and reinforcing correct product use.

Key Responsibilities

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
• Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources.
• Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long‑term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team.
• Collaborate with cross‑functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position will require up to 50%, including overnight and weekend travel commitments to include advocacy and congresses.

Qualifications

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, and the ability to explain access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related, and 2 years of industry experience.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
• Experience in patient education and understanding of and working through reimbursement obstacles.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross‑functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Adherence to all company compliance programs and policies is required.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company‑offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company‑provided short and long‑term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

The annual base salary for this position is $185,000 – $195,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

A note to recruiters

We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.