Patient Access Liaison

Ascendis Pharma; Dallas (TX); On-site; USD 185,000 - 195,000; Full time

Job summary

A biopharmaceutical company is seeking a Patient Access Liaison in Dallas, Texas to provide reimbursement support and clinical education for patients. This role involves educating patients on insurance processes, managing long-term relationships, and collaborating with internal teams. Requires a Bachelor’s degree and significant experience in patient support. The position offers a competitive salary of $185,000 - $195,000 along with various benefits.

Benefits

401(k) plan with company match

Medical, dental, and vision plans

Life and AD&D insurance

Short and long-term disability benefits

Pet Insurance

Employee Assistance Program

Professional Development

Health Saving Account (HSA)

Various incentive compensation plans

Paid leave benefits for new parents

Qualifications

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role.
• Clinical/Allied Health degree/licensure preferred.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases.
• Experience in patient education and understanding of reimbursement obstacles.
• Familiarity with HIPAA guidelines and FDA requirements.
• Ability to work effectively and autonomously in a team.

Responsibilities

• Primary contact for patients for therapy access education.
• Develop relationships with patients and caregivers.
• Assess individual patient needs for action plans.
• Provide training on medication administration.
• Manage long-term patient relationships.
• Collaborate with internal teams as necessary.

Job description

Overview

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.

At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets.

The Patient Access Liaison (PAL) is a field-based role dedicated to providing reimbursement support and clinical education to patients and caregivers. The PAL supports patient access to therapy by guiding patients and their care teams through the insurance, coverage, and reimbursement process, and providing disease state and medication administration education. This highly visible position collaborates with internal stakeholders to ensure patients receive timely access to needed therapies, supporting safe, appropriate treatment initiation and reinforcing correct product use.

Responsibilities

• Serve as the primary point of contact for patients and caregivers for supplemental education and questions related to therapy access and administration.
• Develop and maintain relationships with patients and caregivers via in-person and virtual interactions.
• Assess the individual needs of the patient to develop an appropriate plan of action that empowers patient and caregiver advocacy utilizing approved resources.
• Educate patients on their insurance coverage and the process for obtaining therapy and conduct medication administration training as required once coverage is established.
• Provide information on affordability resources as needed.
• Manage long-term relationships with patients and their care team by developing a communication plan tailored to the needs of the patient and their care team.
• Collaborate with cross-functional internal teams as needed.
• Partner with Patient Advocacy and attend patient education symposia as needed.
• Partner with Patient Safety and Pharmacovigilance (PV) and Complaint Management Quality Systems and Compliance colleagues to report adverse events (AEs) and product complaints.
• Ensure compliance with all relevant regulations and standards.
• This position will require up to 50% travel, including overnight and weekend travel commitments to include advocacy and congresses.

Qualifications

• Bachelor’s degree AND at least 5 years of experience in a direct patient support role, and the ability to explain access and reimbursement concepts at the consumer level.
• Clinical/Allied Health degree/licensure preferred, with at least 5 years of clinical experience in pediatrics, endocrinology, neurology, ENT, orthopedics, or related, and 2 years of industry experience.
• Bilingual preferred.
• Experience in product launches for orphan or rare diseases with the ability to learn detailed product and disease information.
• Experience in patient education and understanding of and working through reimbursement obstacles.
• Familiarity with HIPAA guidelines, FDA requirements, and OIG Compliance guidelines.
• Ability to work effectively and autonomously in a team environment and communicate with cross-functional partners.
• Ability to respond quickly and adapt to evolving patient and care team needs.
• Professional, proactive demeanor with excellent interpersonal, written, and verbal communication skills.
• Adherence to all company compliance programs and policies is required.

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

The annual base salary for this position is $185,000 - $195,000. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include a company car or car allowance and eligibility to earn commissions/bonus based on company and/or individual performance.

A Note To Recruiters We do not allow external search party solicitation. Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically Talent Acquisition Partner or Human Resources Director) is not allowed. If this occurs your ownership of these candidates will not be acknowledged.