Patient Access Liaison

Garnet Health; City of Middletown (NY); On-site; USD 34,000 - 36,000; Full time

Job summary

Garnet Health seeks a Patient Access Liaison to support our Middletown campus in coordinating patient registrations, scheduling, and benefit explanations. You will gather required information for reimbursement, communicate with departments, and help patients understand their financial responsibilities.

This on-site position emphasizes accurate data entry, effective communication with patients and departments, and adherence to regulatory and billing requirements.

Qualifications

• High School Diploma with courses in Medical/Healthcare studies or typing proficiency.
• Minimum 1 year experience in a hospital revenue cycle, medical office/clinic, or insurance company.
• Experience in a field with diversified public contact and communication; PC experience and medical terminology required.
• ICD-10 coding and CPT-4 coding preferred.
• Medical Terminology certification preferred.

Responsibilities

• Greets and interviews patients or families to obtain demographic and financial information for reimbursement.
• Schedule procedures/visits for departments and obtain information for records, billing and payer needs.
• Explain patient coverage and financial obligations to ensure arrival prepared.
• Manage work queues and communications with multiple departments and outside offices.
• Notify Financial Advocates of self-pay or uninsured patients.
• Record information into computer and pre-register patients for appointments.
• Enter orders for ancillary services.

Skills

Public contact

Communication

Typing

Medical terminology

Education

High school diploma

Medical terminology certification

Job description

Overview

At Garnet Health, the Hudson Valley’s leading integrated health system, you’ll find the perfect balance of a satisfying career and a rewarding lifestyle. Our focus is on patient-centric care with a collective of visionary leaders and dedicated and caring professionals working as a team to deliver the best for the people we serve. If you’re interested in a health system that’s both growing and award-winning, serving a diverse community that provides the best of both city and rural life, we invite you to make your career home with us as a Patient Access Liaison on our Patient Access Management team at/in Garnet Health Medical Center Middletown.

Responsibilities

• Greets, interviews or telephones patients and/or families or other representatives to obtain necessary demographic and financial information required for reimbursement of all services rendered.
• Responsible for scheduling procedures/visits for ORMC departments, and accurately obtaining required information for hospital records, governmental requirements, billing, and third-party payer needs.
• Additionally, staff will ensure that patients have all necessary information regarding their coverage and benefits related to their visit and inform patients of their financial obligations so that they arrive prepared.
• Duties also include managing work queues, communications with multiple departments, including outside physician offices, collection of deposits, co-pays and balances.
• Notify Financial Advocates of any self-pay or uninsured patients.
• Records information into computer, pre-registers patients as scheduled.
• Enters orders for specific ancillary services rendered.
• Comprehensive benefits: tuition reimbursement programs for your continued education, and comprehensive health, dental and retirement benefits designed to fit your individual and family needs.
• Our inclusive and diverse team culture encourages you to contribute your exceptional talents, skills and perspectives to the success of our system, one another, our communities and our patients.
• Join the Garnet Health team and let your excellence shine.

Salaries shown on independent jobs related websites reflect market averages and do not represent information obtained directly from Garnet Health System. We invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process.

The compensation range for the role is $25.18- $ 25.93 hourly.

Garnet Health System provides a compensation range to comply with the New York State law on Salary Transparency in Job Advertisements. The range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. When determining a team member’s compensation and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Qualifications

• Minimum Education: High School Graduate with courses successfully completed in Medical/Healthcare studies, or academic studies to include typing proficiently.
• Minimum Experience: One year experience in a hospital revenue cycle area, medical office/clinic, or insurance company required. In addition a minimum of one year experience in a field with diversified public contact and communication; PC experience and medical terminology required. ICD-10 coding and CPT-4 coding preferred.
• Required Certification/Registration: Medical Terminology certification, preferred.
• Physical Requirements: Work is sedentary with intermittent walking and standing; some transportation of patient by wheelchair; operates a Personal Computer; reaches and handles forms; visual acuity required to type and read forms; requires ability to handle patients and family members under stressful conditions.
• Working Conditions: Works inside office facilities. Flexibility in schedule necessary including traveling to other sites as staffing and volume dictates.
• Workplace type: On-site