Patient Access Lead: Revenue & Care Experience Champion

Tenet Healthcare Corporation; Delray Beach (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Tenet Healthcare Corporation's Delray Medical Center seeks a Patient Access role focusing on patient registration, financial clearance, and upfront insurance verification. This position leads shift operations and collaborates with department leaders to improve efficiencies.

The role requires strong customer service, knowledge of healthcare billing, and the ability to manage denials and patient education in a fast-paced hospital setting.

Qualifications

• Basic typing and PC software proficiency.
• Experience with hospital front-end processes and patient access.
• Strong customer service and communication skills.
• Knowledge of third-party payor requirements advantageous.
• Experience supervising or leading a team preferred.

Responsibilities

• Greet customers and complete patient registrations per standards.
• Provide full patient financial counseling and referrals.
• Verify insurance, benefits, and eligibility; obtain authorizations.
• Lead shift Patient Access Operations and collaborate with department leaders.

Skills

Typing 35 wpm

Software proficiency

Hospital environment knowledge

Customer service

Team leadership

Communication skills

Process improvement

Education

High School Diploma or GED

2–4 year college degree in Business/Medical Administration

2–4 years experience in medical facility/health insurance

3–5 years in Patient Access

1–2 years supervisory/lead role

Job description

Tenet Healthcare Corporation's Delray Medical Center seeks a Patient Access role focusing on patient registration, financial clearance, and upfront insurance verification. This position leads shift operations and collaborates with department leaders to improve efficiencies.

The role requires strong customer service, knowledge of healthcare billing, and the ability to manage denials and patient education in a fast-paced hospital setting.